Hi, non-anonymous users are users that are GLPI user accounts. If your users send an e-mail from an e-mail address that has no reference in GLPI user account database they are considered anonymous. Therefore, their e-mails won't be converted into tickets.
On the "another thing": you can create such business rules at menu 'Administration > Rules : Rules for assigning a ticket created through a mail receiver' Regards, Martin 2013/10/19 Ramses II <[email protected]>: > Hi everybody, > > > > This is my first mail in this mailing-list. > > > > Good, i ask the doubt. > > > > I have installed a GLPI and I am trying of configure the creation of tickets > from mail. > > > > Well, I have configured one Receivers (Home > Setup > Receivers) and I have > changed in "Setup > General > Assistance" the option "Allow anonymous ticket > creation (helpdesk.receiver)" to YES. Then, when I push on "Get email > tickets now", or I wait ten minutes, I receive the tickects from the mail > server. > > > > Why if I don't put this option to YES I can't receive the tickets from the > mail server? > > > > Another thing: Can I limit the mail addresses that can send or create > tickets via mail?. > > > > I have asked this in the forum too, but unfortunately nobody has response to > me yet. > > > > Sorry if my english isn't very good... > > > > > > Best regards and thanks, > > > > Ramses > > > _______________________________________________ > Glpi-user mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-user > _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user
