Hi Olivier! Is impossible for me to communicate in French and on the Forum is all I can see. Do you think somebody will help me in English from here? The issues I am facing look simple but my time is a little short to choose a support system.
Thanks man! Leonardo Dourado From: Glpi-user [mailto:[email protected]] On Behalf Of Moron, Olivier Sent: segunda-feira, 17 de março de 2014 05:02 To: Liste de diffusion des utilsateurs de GLPI Subject: Re: [Glpi-user] Issues with ticket openned by user (Requester) - SLA Hello, You may also post your request into the forum, http://www.glpi-project.org/forum Regards, Olivier MORON Miscellaneous Program Member RAYNET SNC Tel : +33 4 76 33 49 52 Fax: +33 4 76 70 56 63 From: Glpi-user [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: Monday, March 17, 2014 4:07 AM To: [email protected]<mailto:[email protected]> Subject: [Glpi-user] Issues with ticket openned by user (Requester) - SLA Hello there! Could please anyone let me know why I can't assign a SLA to a ticket if the request is opened by an user with profile requester? I only can assign/modify the SLA if the ticket is opened by the attendant or anyone except the requester. Thanks a lot! Leonardo Dourado
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