Hi,
SLA have not been implement to be set by a simple requester.
SLA is a part of a service contract. Contract passed between the support
service and the users.
Asisgning a SLA to a request may not be manually set up by a requester
by based on specific rules (H+4 for this appliation, J+1 for this group
of users).
So SLA assignment have been done to be made using business rules engine.
After the initial set up we have permit to advanced users (hotliner...)
to set up the SLA attached to a request and permit to define SLA on
ticket templates.
Regards
Julien Dombre
Le 17/03/2014 04:07, [email protected] a écrit :
Hello there!
Could please anyone let me know why I can't assign a SLA to a ticket
if the request is opened by an user with profile *requester*?
I only can assign/modify the SLA if the ticket is opened by the
attendant or anyone except the requester.
Thanks a lot!
Leonardo Dourado
_______________________________________________
Glpi-user mailing list
[email protected]
https://mail.gna.org/listinfo/glpi-user
_______________________________________________
Glpi-user mailing list
[email protected]
https://mail.gna.org/listinfo/glpi-user
