Hi, I am configuring tickets and everything seems to work but there is one problem. When somebody sends an e-mail and a ticket is automatically created, I want to auto assign the computer (associated element in the tickets) from that user to it (the computers are in GLPI via fusioninventory). Now I think this should be possible and if it is possible then it has to be done via the business rules but I don't know how. Could someone explain me what criteria I have to use and what actions and how they should be configured ? If it is not possible, I would like to know it also but I am now waiting to implement because I don't find the solution for this. thanks. Philippe Dhont.
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