Hello, The answer is: you must write a 'Business rule for tickets' in which you may set priority, impact, category, and others fields.
[cid:[email protected]] [cid:[email protected]] [cid:[email protected]] Regards, Olivier MORON GLPI Development RAYNET SAS Tel : +33 476 33 4952 Fax: +33 4 76 70 56 63 -----Original Message----- From: Glpi-user [mailto:[email protected]] On Behalf Of Marco Gaiarin Sent: Wednesday, November 11, 2015 5:05 PM To: [email protected] Subject: [Glpi-user] [[email protected]: [[email protected]: Set priority and impact for email gateway...]] Third sent, i hate to do so. Sorry. My question is rather simpe: how can i set priority and impact from email gateway from the default 'medium' to 'low'? If i need to modify PHP code in someplace, please halp me to find where... Thanks. ----- Forwarded message from Marco Gaiarin <[email protected]<mailto:[email protected]>> ----- Date: Mon, 2 Nov 2015 14:47:03 +0100 From: Marco Gaiarin <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Subject: [Glpi-user] [[email protected]: Set priority and impact for email gateway...] Organization: La Nostra Famiglia - Polo FVG X-Spam-Status: No, score=-4.4 required=5.0 tests=AWL,BAYES_00,GREYLIST_ISWHITE, RCVD_IN_DNSWL_LOW autolearn=ham version=3.3.2 Sorry... it is not clear what i'm asking, or what? Someone can reply to me? Thanks... ----- Forwarded message from Marco Gaiarin <[email protected]<mailto:[email protected]>> ----- Date: Thu, 29 Oct 2015 16:13:59 +0100 From: Marco Gaiarin <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Subject: [Glpi-user] Set priority and impact for email gateway... Organization: La Nostra Famiglia - Polo FVG X-Spam-Status: No, score=-4.4 required=5.0 tests=AWL,BAYES_00,GREYLIST_ISWHITE, RCVD_IN_DNSWL_LOW autolearn=ham version=3.3.2 [GLPI 0.85.5] I've defined some request profile for users profile, and if user logon with their credentials can create request with correct default value. But if someone use the email gateway, request get priority and impact 'medium', not the predefined low. How can i set/force impact and priority for request caming from email gateway? Thanks. -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list [email protected]<mailto:[email protected]> https://mail.gna.org/listinfo/glpi-user ----- End forwarded message ----- -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list [email protected]<mailto:[email protected]> https://mail.gna.org/listinfo/glpi-user ----- End forwarded message ----- -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list [email protected]<mailto:[email protected]> https://mail.gna.org/listinfo/glpi-user
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