I think you should look into SLA. There are ways to use conditions and apply some actions - set priority and impact too.
I never used it myself and can not give you full answer. 12.11.2015, 00:16, "Marco Gaiarin" <[email protected]>: > Third sent, i hate to do so. Sorry. > > My question is rather simpe: how can i set priority and impact from > email gateway from the default 'medium' to 'low'? > If i need to modify PHP code in someplace, please halp me to find > where... > > Thanks. > > ----- Forwarded message from Marco Gaiarin <[email protected]> ----- > Date: Mon, 2 Nov 2015 14:47:03 +0100 > From: Marco Gaiarin <[email protected]> > To: [email protected] > Subject: [Glpi-user] [[email protected]: Set priority and impact for email > gateway...] > Organization: La Nostra Famiglia - Polo FVG > X-Spam-Status: No, score=-4.4 required=5.0 > tests=AWL,BAYES_00,GREYLIST_ISWHITE, RCVD_IN_DNSWL_LOW autolearn=ham > version=3.3.2 > > Sorry... it is not clear what i'm asking, or what? > > Someone can reply to me? Thanks... > > ----- Forwarded message from Marco Gaiarin <[email protected]> ----- > Date: Thu, 29 Oct 2015 16:13:59 +0100 > From: Marco Gaiarin <[email protected]> > To: [email protected] > Subject: [Glpi-user] Set priority and impact for email gateway... > Organization: La Nostra Famiglia - Polo FVG > X-Spam-Status: No, score=-4.4 required=5.0 > tests=AWL,BAYES_00,GREYLIST_ISWHITE, RCVD_IN_DNSWL_LOW autolearn=ham > version=3.3.2 > > [GLPI 0.85.5] > > I've defined some request profile for users profile, and if user logon > with their credentials can create request with correct default value. > > But if someone use the email gateway, request get priority and impact > 'medium', not the predefined low. > > How can i set/force impact and priority for request caming from email > gateway? > > Thanks. > > -- > dott. Marco Gaiarin GNUPG Key ID: 240A3D66 > Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ > Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) > marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 > > Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! > http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 > (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) > > _______________________________________________ > Glpi-user mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-user > > ----- End forwarded message ----- > > -- > dott. Marco Gaiarin GNUPG Key ID: 240A3D66 > Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ > Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) > marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 > > Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! > http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 > (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) > > _______________________________________________ > Glpi-user mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-user > > ----- End forwarded message ----- > > -- > dott. Marco Gaiarin GNUPG Key ID: 240A3D66 > Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ > Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) > marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 > > Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! > http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 > (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) > > _______________________________________________ > Glpi-user mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-user _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user
