IT Documentation Engine for Non-Geeks?

[Bill McGonigle]

Does anyone have recommendations for documentation engines for non-geeks to track IT stuff? For example, Bob, Mary and Joe in Marketing use the shared IMAP account 'marketing' to handle e-mails. There needs to be a place that those three folks can go look up what the password is for the account, but have it access controlled. They should be able to create this bit of information themselves.

Thanks,
-Bill

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It doesn't need to be highly structured like IRM, and RT isn't the right tool in this case. Bugzilla is right out. I'm leaning towards a Wiki but would welcome other suggestions. If a Wiki is the right tool - does anyone have a feel for which Wiki [syntax,structure] is easiest for the average user to learn? As much as I like the GNHLUG Twiki, that's not it, it scares people from _this_ group away. Kwiki has worked well for me in the past but I'm open to other suggestions.

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