On Tue, Oct 27, 2009 at 8:44 PM, Gerry Hull <ge...@telosity.com> wrote: > Do you guys know that Fairpoint does not offer an SLA on > Business DSL? Not in NH, Not ever. Can you imagine that?
I'm honestly more surprised by the alternative. I've rarely seen a mass market high-speed Internet connection (DSL, cable, etc.) that had an SLA that was worth a damn. Comcast's SLA basically says that *if* they confirm "unavailability", they will rebate *prorated*. So if the line falls off the poll on Monday, the guy with the truck finally makes it on Wednesday, and has it fixed on Thursday, I get maybe $2 or $4 off. If trip to Google is 150 ms RTT and 15% packet loss, I get nothing. > My bet (and hope), is that if we have another nameplate change, it will be a > healthy regional baby bell, who understands rural markets, and who is > technically savvy and well managed. That was supposed to be FairPoint, or so the supporters of the sale maintained. ;-) -- Ben _______________________________________________ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss/