Ray Cote said:
>At 1:19 PM -0400 7/25/01, Jeffry Smith wrote:
>>Dan Jenkins said:
>>This does bring up a point - assuming these folks are currently using
Windows
> (or planning to), how do they intend to do support on that?
>
>Through the service organization that installed it.
For which they're paying money
>Through their licensed NT-certified support staff.
That they're paying
>Through their Microsoft-trained in-house support staff.
That they're paying
>Through their paid support contracts.
That they're paying
>On just about every third street corner in town where there's a little
computer store.
That they pay.
>
>Not saying support is great, but there's a feeling it is at least
available.
>
>This really is an excellent issue.
>Are you ready to just evangelize or back it up with a support contract
for local organizations?
>
They probably couldn't afford my company (we do high-level, 24x7, support contracts),
but I suspect that there are companies out there that would write them a support
contract. Basically, for all support, they have 2 choices:
1. Purchase it. This means dollars, but hopefully, they get guaranteed results
(hopefully, not certainty). Given the ease of remote admin of Linux, I suspect it
could be cheaper. However, if they already have in-house folks doing this with
Windows, it might be more cost-effective to do it with Windows (unless those Windows
folks also do Linux, which is a distinct possibility these days).
2. Try to find volunteer help. Guess what? No guarantees (doesn't matter if it's
Windows or Linux). However, the Linux volunteer community earned the Infoworld 1997
"Support of the Year" award.
Support's available, it's just a matter of what they are willing to pay for the
results they want.
jeff
-----------------------------------------------------------------------
Jeffry Smith Technical Sales Consultant Mission Critical Linux
[EMAIL PROTECTED] phone:603.930.9739 fax:978.446.9470
-----------------------------------------------------------------------
Thought for today: losing adj.
Said of anything that is or causes a
lose or lossage. "The compiler is losing badly when I
try to use templates."
**********************************************************
To unsubscribe from this list, send mail to
[EMAIL PROTECTED] with the following text in the
*body* (*not* the subject line) of the letter:
unsubscribe gnhlug
**********************************************************
