I think this is fixable. You should not need to create a new customer account.
By ‘Customer Statement’ I’m presuming you mean the ‘Customer Report’ correct? If so, change the dates to reflect the entire time she’s been a customer. If everything is paid and there are no remaining pre-payments (deposits) it should balance to zero. You can check for remaining deposits by trying to Process Payment on her account. If any pre-payment still shows up, then it has not been applied. (same with any invoices that show up) Now, run a Reports > Business > Receivable Aging report. It should show she has a zero balance. If not, double check the options to make sure the ’To’ date matches the end date of the Customer Report. (usually ’Today’) These numbers *should* match what is shown on the Customer Overview Balance column. If when these dates match, you still have non-zero balances, then there are one or more invoices posted for her that aren’t paid. You’ll have to track them down. Do an invoice find with her as the customer and check them all to make sure they are paid. (one possibility is you might have a duplicate somewhere.) If the balances are zero when the dates match, but non-zero when you extend the ’to’ past ’today’ then you’ve posted a future invoice to her account and your report option for the Aging Report (and possibly the overview does this as well) is set to that later date. She might be current ’today’ but based on what is posted, does (or will) owe $1500. So the end result is there is likely a misapplied payment or not-applied payment, or a future dated invoice. If you posted and un-posted an invoice, it is possible the payment was not successfully re-applied and you need to re-associate it to the proper invoice. Regards, Adrien > On Aug 14, 2018, at 7:38 PM, <rmom...@gmail.com> <rmom...@gmail.com> wrote: > > I have a customer who ended the last fiscal year (school year) with a zero > balance owed but still shows owing $1500 in the customer overview but her > statement shows zero balance. I use the customer overview to manage overdue > accounts by sorting according to the balance due. In her case it should be > zero but isn't. If I give her a credit note the customer overview will show > the correct amount but the statement will be off by the same amount. She > paid ahead last year and I posted the total amount she paid against the > invoice due at that time leaving a balance in her favor. I paid each > following invoice with the credit balance. In every other case this works > perfectly. > > > > I can't find where the error is or how to correct it. If I can't figure out > how to correct it, one option is to deactivate her customer account attached > to last year's invoices and create a new account for her and start all over > this year. > > > > What think ye? > > > > Thanks for the help, > > Roger > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
