Thank you. Your suggestion (see below) for going to Applications and adding the
text after the prompt did work.
try opening Applications:Utilities:Terminal and at the prompt typing
/Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
Thanks again.
On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls
<jra...@ceridwen.us> wrote:
> On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user
> <gnucash-user@gnucash.org> wrote:
>
> Hi.
> Hoping someone can help me. I am on a MacAir running MacOS High Sierra
> version 10.13.4
> When I went to open Gnucash, it will not open. I tried several ways, but it
> says the software may not be compatible. I downloaded the latest version.
> It downloads and I saved and open the application. It verifies it and then
> asks if I want to open it even thought from Internet. I say yes. It looks
> like the icon is bouncing and about to open, but then it simply vanishes.
> I can't get my files and I can't open the older version or the one I just
> downloaded. Any suggestions?
It's not clear from your description that you dragged Gnucash.app out of the
dmg folder to somewhere else (usually the main Applications folder). If you
didn't, do so.
The next thing to check is the trace file (see
https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try
opening Applications:Utilities:Terminal and at the prompt typing
/Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
See if it displays anything to the terminal window; it will also write a much
larger trace file that might shed some light on the problem.
Regards,
John Ralls
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