Scott, Sometimes, but not always, it can be useful to open the task manager and look under processes to see if GnuCash is using a lot of CPU time. If it is "frozen" it probably is using a lot of CPU time, but it also uses a lot at other times too.
David C On Fri, Nov 23, 2018, 6:40 PM John Ralls <jra...@ceridwen.fremont.ca.us wrote: > Scott, > > Please remember to copy the list on all replies. > > Yes, the bug report is only for 3.x, but the problem is as likely to be > with Cairo than with Gtk itself and that’s common to both. > > A better diagnostic is to get some stack traces, but that can be > challenging on Windows. There are instructions at > https://wiki.gnucash.org/wiki/Stack_Trace < > https://wiki.gnucash.org/wiki/Stack_Trace>. (The best is profiling, but > there aren’t usable tools for that on Windows in the build environment that > GnuCash uses.) > > Regards, > John Ralls > > > > On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <sc...@fastmail.us> wrote: > > > > Hi John, > > > > Thank you. I will try looking at these two possibilities tomorrow. It > happens in both v2.6 and 3.3, and I'm not clear about whether the bug > report pertains to both. As far as I can tell saving never ends. The > pointer arrow turns into an hourglass and the program has to be forced to > quit. > > > > Be Well, > > > > Scott > > <<<< Scott Ellsworth || 415-625-3019 >>>> > > > > > > ----- Original message ----- > > From: John Ralls <jra...@ceridwen.fremont.ca.us <mailto: > jra...@ceridwen.fremont.ca.us>> > > To: Scott Ellsworth <sc...@fastmail.us <mailto:sc...@fastmail.us>> > > Cc: GnuCash user forum <gnucash-user@gnucash.org <mailto: > gnucash-user@gnucash.org>> > > Subject: Re: [GNC] GnuCash freezes when saving in Windows > > Date: Sat, 24 Nov 2018 08:53:32 +0900 > > > > > > > >> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <sc...@fastmail.us > <mailto:sc...@fastmail.us>> wrote: > >> > >> Dear all, > >> > >> I’ve been using GnuCash happily for over a decade now, running it in > >> Ubuntu Linux. I’m trying to teach my mother how to use it for her > >> personal finances, in Windows 10. But it doesn’t seem to be working in > >> Windows: The problem is that the program often freezes up when saving: > >> I installed version 2.6 (a few months ago), and then version 3.3 this > >> week. I tried unchecking the box in the options for file compression, > >> and this seems to make it freeze up less often. I looked this issue up > >> online, but I don’t see any discussion that looks fully relevant. We > >> have been able to set up some accounts and expense categories, and have > >> started adding transactions. I’m pretty sure the last time it froze was > >> also upon saving, though it may have happened when selecting a date for > >> a new transaction, which was immediately after saving. My mother is not > >> very computer-savvy, so I need to make it just work normally. > >> Be Well, > > > > > > > > Is it really freezing or is it just taking a really long time to do a > save? If it’s a slow save, see > https://bugs.gnucash.org/show_bug.cgi?id=795804 < > https://bugs.gnucash.org/show_bug.cgi?id=795804>, though if it really > happened when selecting a date then it’s probably something else. You could > try running from the command line with the --debug option and analyze the > trace files to see if there’s any consistency to where it hangs. > > > > Regards, > > John Ralls > > > > > > > > > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.