Hi David and John and all, My mother discovered something strange: GnuCash freezes up while saving only if she uses the keyboard shortcut Ctrl-S. It does not freeze every time in this case, but a lot of the time. But if she clicks the Save icon, it does not freeze (this is GC v3.3, in Windows 10). Now she has saved the file many times in the latter manner, and it has not frozen at all. Be Well, Scott <<<< Scott Ellsworth || 415-625-3019 >>>>
----- Original message ----- From: David Carlson <david.carlson....@gmail.com> To: John Ralls <jra...@ceridwen.fremont.ca.us> Cc: Scott Ellsworth <sc...@fastmail.us>, Gnucash Users <gnucash-user@gnucash.org>Subject: Re: [GNC] GnuCash freezes when saving in Windows Date: Fri, 23 Nov 2018 20:00:28 -0600 Scott, Sometimes, but not always, it can be useful to open the task manager and look under processes to see if GnuCash is using a lot of CPU time. If it is "frozen" it probably is using a lot of CPU time, but it also uses a lot at other times too. David C On Fri, Nov 23, 2018, 6:40 PM John Ralls <jra...@ceridwen.fremont.ca.us wrote:> Scott, > > Please remember to copy the list on all replies. > > Yes, the bug report is only for 3.x, but the problem is as likely to > be with Cairo than with Gtk itself and that’s common to both.> > A better diagnostic is to get some stack traces, but that can be > challenging on Windows. There are instructions at > https://wiki.gnucash.org/wiki/Stack_Trace > <https://wiki.gnucash.org/wiki/Stack_Trace>. (The best is profiling, > but there aren’t usable tools for that on Windows in the build > environment that GnuCash uses.)> > Regards, > John Ralls > > > > On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <sc...@fastmail.us> > > wrote:> > > > Hi John, > > > > Thank you. I will try looking at these two possibilities tomorrow. > > It happens in both v2.6 and 3.3, and I'm not clear about whether > > the bug report pertains to both. As far as I can tell saving never > > ends. The pointer arrow turns into an hourglass and the program has > > to be forced to quit.> > > > Be Well, > > > > Scott > > <<<< Scott Ellsworth || 415-625-3019 >>>> > > > > > > ----- Original message ----- > > From: John Ralls <jra...@ceridwen.fremont.ca.us > > <mailto:jra...@ceridwen.fremont.ca.us>>> > To: Scott Ellsworth > <sc...@fastmail.us <mailto:sc...@fastmail.us>>> > Cc: GnuCash user forum > <gnucash-user@gnucash.org <mailto:gnucash- > > u...@gnucash.org>>> > Subject: Re: [GNC] GnuCash freezes when saving in > Windows > > Date: Sat, 24 Nov 2018 08:53:32 +0900 > > > > > > > >> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <sc...@fastmail.us > >> <mailto:sc...@fastmail.us>> wrote:> >> > >> Dear all, > >> > >> I’ve been using GnuCash happily for over a decade now, running > >> it in> >> Ubuntu Linux. I’m trying to teach my mother how to use it for > her> >> personal finances, in Windows 10. But it doesn’t seem to be > >> working in> >> Windows: The problem is that the program often freezes up > when > >> saving:> >> I installed version 2.6 (a few months ago), and then version > 3.3 > >> this> >> week. I tried unchecking the box in the options for file > >> compression,> >> and this seems to make it freeze up less often. I > looked this > >> issue up> >> online, but I don’t see any discussion that looks fully > >> relevant. We> >> have been able to set up some accounts and expense > categories, and > >> have> >> started adding transactions. I’m pretty sure the last time it > >> froze was> >> also upon saving, though it may have happened when > selecting a > >> date for> >> a new transaction, which was immediately after saving. My > mother > >> is not> >> very computer-savvy, so I need to make it just work normally. > >> Be Well, > > > > > > > > Is it really freezing or is it just taking a really long time to do > > a save? If it’s a slow save, see > > https://bugs.gnucash.org/show_bug.cgi?id=795804 > > <https://bugs.gnucash.org/show_bug.cgi?id=795804>, though if it > > really happened when selecting a date then it’s probably something > > else. You could try running from the command line with the --debug > > option and analyze the trace files to see if there’s any > > consistency to where it hangs.> > > > Regards, > > John Ralls > > > > > > > > > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.> ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
