__________________________________________________________________ From: Derek Atkins [[1]mailto:de...@ihtfp.com] Subject: [GNC] Disappearing entries Date: Wednesday, June 17, 2020, 8:11 PM To: Carl Cc: [2]gnucash-user@gnucash.org
Hi Carl, On Wed, June 17, 2020 7:34 pm, Carl wrote: Hello all, For many years a recurring, but not too frequent, problem has been that in a credit card account entries will disappear or a previously reconciled balance will be wrong even though I did nothing to change the account or the bank account it might be associated with. Today, for example, I looked at one of my VISA credit card accounts (that I rarely use), and to my surprise the balance was $4,350.25 even though, last week, I had reconciled the account and the balance was zero. And, no, I hadn't changed any of the other accounts in GC or imported any transactions so there's no reason from my usage that could've caused this. This same sort of problem has happened enough to make ya' pretty nervous in thinking, "what surprises am I going to find this time?" Any idea how to fix this? Thanks, Carl Several questions come to mind to help you with this: 1) What version of GnuCash are you using? I'm running 3.10 2) What OS/Distro are you using? Linux Ubuntu Mate 18.04 3) How do you open GnuCash and/or the GnuCash data file? I click on a shortcut link on my desktop 4) How are you shutting down GnuCash? I click "Save"....if not previously saved and then click the X in the top left of the GC screen 5) What backend storage method are you using? Don't know exactly what that means? Maybe it means where and how is the gc work file stored? It's local. 6) Are you SURE that you're not somehow modifying a reconciled transaction from the other side? Yes, very sure. Thanks, Carl Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. -derek References 1. mailto:de...@ihtfp.com 2. mailto:gnucash-user@gnucash.org _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
