Is this screenshot taken while viewing the AR account? That error
message usually means you don't have a split in the transaction that is
AR/AP.
Can you turn on View > Transaction Journal and send another screenshot?
Be sure to commit the transaction first, then try right-clicking to
assign the payment.
If it still won't work, you might have to employ some intermediary accounts.
One option is to create a contra-income (sales) account for something
like "Discounts & Allowances", and then issue a Credit Note for that
Customer with a line item posted to that account. (the Credit Note
itself will post to AR)
Then process a payment and select the Credit Note & Invoice to offset.
('pay' the invoice with the Credit Note)
Then do a manual transaction between the Discounts & Allowances account
and your desired expense account. (moving the amount from contra-sales
to expense)
Regards,
Adrien
On 12/31/23 1:38 PM, Alan Johnson via gnucash-user wrote:
Adrien,
I tried that and I get the below error message:
The selected transaction doesn't have splits that can be assigned as a
payment
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