I created the income account "discounts" and did it with a manual transfer to the expense account.
On Wed, 2024-01-03 at 11:16 -0600, Adrien Monteleone wrote:
> Thanks for reporting back, but for posterity, which method worked?
>
> (assigning as payment, or using an intermediary account)
>
> Regards,
> Adrien
>
> On 1/2/24 11:31 AM, Alan Johnson via gnucash-user wrote:
> > Thanks, that worked.
>
> > On Sun, 2023-12-31 at 14:36 -0600, Adrien Monteleone wrote:
> > > Is this screenshot taken while viewing the AR account? That error
> > > message usually means you don't have a split in the transaction
> > > that
> > > is
> > > AR/AP.
> > > > > Be sure to commit the transaction first, then try right-
> > > > > clicking to
> > > assign the payment.
> > >
> > > If it still won't work, you might have to employ some
> > > intermediary
> > > accounts.
> > >
> > > One option is to create a contra-income (sales) account for
> > > something
> > > like "Discounts & Allowances", and then issue a Credit Note for
> > > that
> > > Customer with a line item posted to that account. (the Credit
> > > Note
> > > itself will post to AR)
> > >
> > > Then process a payment and select the Credit Note & Invoice to
> > > offset.
> > > ('pay' the invoice with the Credit Note)
> > >
> > > Then do a manual transaction between the Discounts & Allowances
> > > account
> > > and your desired expense account. (moving the amount from contra-
> > > sales
> > > to expense)
>
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