On the thread of Vivian's D'Sousa's post, I would suggest that
consulates or embassies should have an information counter with an
educated "civil servant" to inform the applicants the exact documents
needed.When they are at their post, they forget to be polite and give
the right information; that means going more than once to the
consulate/embassy. Besides, Mr Faleiro, were you informed that in Lisbon
the people queue on the foothpath? These details are important to
applicants as it is a torture to be treated like an inmate of
Guantanamo, and over all, to face a clerk who is not in his best mood on
that particular day.
I hope Mr Faleiro, you can take these complaints to the minister
concerned, you needn't make another trip to confirm the fact.I've this
grudge, because it happened to me in Bonn years ago, and more than once
here in Portugal.
Please take these suggestions Mr Faleiro,and propose that the clerks be
given a course in dealing with the public and we'll think you have done
a wonderful job to the indians abroad.
A.Gouveia
