Counter staffers are poorly paid local recruits. Most do not possess visa/residence documents and depend on the job for continued legal stay in the West. My OCI card application was accepted online. A message from Delhi directed me to the New York Consulate. I managed to lose the index number, yet they pulled out the document in a flash. Good service. Eric.
________________________________ From: Alice Gouveia <go On the thread of Vivian's D'Sousa's post, I would suggest that consulates or embassies should have an information counter with an educated "civil servant" to inform the applicants the exact documents needed.When they are at their post, they forget to be polite and give the right information; that means going more than once to the consulate/embassy. Besides, Mr Faleiro, were you informed that in Lisbon the people queue on the foothpath? These details are important to applicants as it is a torture to be treated like an inmate of Guantanamo, and over all, to face a clerk who is not in his best mood on that particular day.