Dear Albert, It would help tremendously if you name the bank responsible. This would enable us to avoid the bank like plague.
Let me cite a disagreement I had with Syndicate Bank, Mapusa: I went to get my passbook updated and found that the ink had smudged and the entries were hardly legible. So I asked the lady at the counter whether they were using refilled ribbons? She spoke rudely to me and told me I could meet the manager if I wanted. I did exactly that and found that the manager would not accept what his staff had said and told me after I had had a heated argument with him that he would give me a new passbook. Fair enough, so I told him to get the entire page that was smudged reprinted. The lady in question sent another lady to do this and in temper they printed only a couple of entries. Not satisfied with this, I logged into their website and filed a written complaint with cc to their Regional and Zonal Manager. Believe it or not, in a couple of weeks I got a couriered parcel with a whole years passbook entries printed plus an apology letter. I have found that emailing generally produces good results. I can give a few more examples of how email works. Today more and more customer oriented services are email responsive. Remember now a days anything and everything gets carried on twitter, facebook and other social networking sites which gives them a bad name. Tony -- Tony de Sa. tonydesa at gmail dot com ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v