Caro "Amigo 007": -it happens! We know that half the people don't care about your troubles and the other half find them amusing? I can relate quite well to your tale of woe having been there and done that. So, from a safe distance: Thanks for a rare moment of hilarity on GoaNet. Cheers. E. From: Jim Fernandes <amigo...@att.net> To: "goanet@lists.goanet.org" <goanet@lists.goanet.org>, "ga...@jetairways.com" <ga...@jetairways.com>, "ragi...@jetairways.com" <ragi...@jetairways.com>, "asivanan...@jetairways.com" <asivanan...@jetairways.com> Subject: [Goanet] Experience at Jet Airways Message-ID: <1384822620.25604.yahoomail...@web181104.mail.ne1.yahoo.com> Content-Type: text/plain; charset=iso-8859-1
GoaNetters, Most developed nations have customer service that goes well beyond their call of duty to provide?their customers a better experience. But in India, there is no such thing as a customer service. In India, its all about How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make. A case in point, is my recent experience with Jet Airways in India. In order to simplify purchasing my airline ticket on a website, I purchased one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM to GOI on Jet Airways. Both tickets were purchased using my US issued credit card. I did?not realize that because I purchased two different tickets,?my baggage (2 pieces of 50 pounds each) would not qualify for the same weight limits on Jet Airways. The lady at the Jet counter in Mumbai explained to me that there was nothing she could do to lower my excess baggage bill and that the orders to charge for excess baggage came directly from their CEO Mr Gary Toomey. So I ended up paying Rs 7000 in excess baggage - because their rules allowed only 15 Kg (33 pounds) of baggage per passenger. This is unbelievable! First of all, they charged close to?$200 for a round trip flight between BOM and GOI - a mere 50 minute?flight each way and another $115 dollars on excess baggage! On the way back from GOI to BOM, I cut down on my baggage because of the rip off. Never the less, I still ended up paying Rs 4500. I just had to bring some Goan stuff back with me - otherwise I would have never considered paying outrageous fees. Just so that you do not fall in this trap, my advise is to purchase your tickets on the same PNR (one booking for the entire journey). Congratulations Mr Gary?Kenneth Toomey?on your extra earnings. Please enjoy the extra bonus you are going to reap at the end of the year! But you are never going to see me or my family travelling with your airline - ever. I am copying this email to Mr Toomey and their public relations folks, so that they?can share this good news with their?company's stake?holders. On the other hand here are two most recent positive experiences in North America. 1. During a recent?trip to Toronto and its suburbs, I ended up driving on 407 ETR. I vaguely remember going through some section of a highway where it indicated that its a toll road. I thought, their cameras could simply scan my US issued EZ Pass or I could simply pay my toll manually and be on my way. But there were no toll booths nor any human collecting the toll. So I simply drove away. About six weeks later, I got a bill from Canada for $18 indicating that my car was scanned driving on their toll road without a transponder that pays the toll. I called the customer service at 407 ETR and tried?to explain to a very fine lady that I wanted to pay the toll but that there was nobody collecting it. She?treated me courteously and explained how their system worked. Since this was my first time going through the Canadian ETR system, she waived off the fee. How nice!!! I feel like going back to Canada and spend some more money there! 2. I over shot my parking time in NYC by about 4 or 5 minutes and was promptly issued a parking ticket. If you are not aware, parking tickets in NYC aren't cheap. So I pleaded not guilty and submitted a nice?explanation along with my proof of parking payment and highlighting that I missed only by a few minutes. At most, I thought they might reduce my pain by lowering the fine. But I got pleasantly surprised when I opened their email and found that they dismissed my ticket. Wow!!! You will never find such luck in India .... Maybe if you bribe! Jim Fernandes. New York.
