I have been using the GAE for about a year now. On the positive side, I had very few problems. Pretty much everything works as described in the documentation.
As far as I can remember, I had three incidents where I needed support from Google. At the end all my issues were resolved by the great Google folks who monitor the group BUT not in a very timely manner. In the first incident, my problem was resolved in a couple of days. In the other two incidents it took 5-8 days. In the most recent case, that took 8 days we lost valuable time because of the following reasons: 1) The Google Engineer who first handled my case what in an overseas timezone (Nick is in Ireland, I am in California) and the latency of requests responses was 24 hours 2) Since I did not want to reveal information about my site in a public forum I sent it through private e-mail that was classified as spam 3) Another user who had nothing to do with me intervened to the thread with his issues and confused the situation So I am wondering, 1. Is there a better way to get support? You know some application (proably part of the dashboard) where you file a ticket, you describe the issue and its priority and you get back a ticket number, you have an option to keep it private between Google and you etc? In GAE spirit develpers could even get a few tickets free per month and then pay if they go over their ticket quotas :-) 2. If not, s something like that or even better than that in the plans? 3. In the meantime, I described what I did to get support, should I have done something in a different way? Thanks PS: In all three issuesthe problem was around indexes problems. There seems to be a bug where if some index quota is exceeded the indexes get in some weird state and Google personnel has to intervene. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
