http://code.google.com/p/googleappengine/issues/list
This is about your only other option, though of course it doesn't solve the privacy issue or ensure timeliness. The lack of an individual "trouble ticket" system like you describe is unusual for a paid service. Fortunately the Google folks on this group are quite responsive and helpful, but like you say, there's only so much they can do. On Jun 23, 12:36 pm, gae123 <pa...@gae123.com> wrote: > I have been using the GAE for about a year now. On the positive side, > I had very few problems. Pretty much everything works as described in > the documentation. > > As far as I can remember, I had three incidents where I needed support > from Google. At the end all my issues were resolved by the great > Google folks who monitor the group BUT not in a very timely manner. > > In the first incident, my problem was resolved in a couple of days. In > the other two incidents it took 5-8 days. In the most recent case, > that took 8 days we lost valuable time because of the following > reasons: > > 1) The Google Engineer who first handled my case what in an overseas > timezone (Nick is in Ireland, I am in California) and the latency of > requests responses was 24 hours > 2) Since I did not want to reveal information about my site in a > public forum I sent it through private e-mail that was classified as > spam > 3) Another user who had nothing to do with me intervened to the thread > with his issues and confused the situation > > So I am wondering, > > 1. Is there a better way to get support? You know some application > (proably part of the dashboard) where you file a ticket, you describe > the issue and its priority and you get back a ticket number, you > have an option to keep it private between Google and you etc? In GAE > spirit develpers could even get a few tickets free per month and then > pay if they go over their ticket quotas :-) > 2. If not, s something like that or even better than that in the > plans? > 3. In the meantime, I described what I did to get support, should I > have done something in a different way? > > Thanks > > PS: In all three issuesthe problem was around indexes problems. There > seems to be a bug where if some index quota is exceeded the indexes > get in some weird state and Google personnel has to intervene. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
