Have you filled out the billing issues form? http://code.google.com/support/bin/request.py?contact_type=AppEngineBillingSupport
We're working through reported issues. On Mon, Jun 14, 2010 at 11:38 AM, Daniel <danielshaneup...@gmail.com> wrote: > My application has been over quota for nearly two hours now. I've > tried four times to raise the quota. I began trying about an hour and > a half before it went over quota, but the billing system will not > reflect any of the changes that I have made. I have tried emailing > google services via the google payments system to no avail. I've even > tried to call that terrible automated system that google calls a help > line. > > This is just one in a long line of errors and problems that app engine > has caused me, and I'm finally beginning to feel like I've made a bad > choice in choosing this service. I made it through the atrocious > datastore timeouts, the long bouts of server outages, the ridiculous > hoops to map my url through google apps, weird datastore issues > (http://stackoverflow.com/questions/3007478/appengine-datastore-record- > cannot-be-deleted-or-changed) created by your May 25th outage, and > months of coding. I'm finally reaching the breaking point and all I > really require is a small peep from someone who works at google to > state "oh yes we are having an issue and we will help you fix this > problem." But every email I send goes unanswered, everywhere I look > for some technical support for google services or google app engine > just refers me to documentation which assumes that google's software > and services actually work. > > Now I'm left here without the ability to work on my app because it's > over quota, and plenty of free time and frustration to write this > verbose complaint which will probably fall on deaf ears. > > Anyways, someone from google please help me fix my app, and fix your > system so that it doesn't take hours to update billing settings on an > application. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-appeng...@googlegroups.com. > To unsubscribe from this group, send email to > google-appengine+unsubscr...@googlegroups.com<google-appengine%2bunsubscr...@googlegroups.com> > . > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- Ikai Lan Developer Programs Engineer, Google App Engine Blog: http://googleappengine.blogspot.com Twitter: http://twitter.com/app_engine Reddit: http://www.reddit.com/r/appengine -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appeng...@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
