Hello Daniel. I am sorry for the billing and service issues that you and many other developers have been experiencing first-hand over the past weeks. We are very conscious of the frustration that you and others are feeling right now and the team is working as hard as possible to repair the damage and return the system to a state that we're proud to offer to you. Obviously, we're a far cry from that at the moment, but we're starting to make progress, beginning with our migration over the weekend (during the scheduled maintenance period), which did improve performance for many apps. We still have a ways to go, however.
We'll continue to try to keep developers up-to-date on the current issues and our progress to address them via the public blog and downtime-notify group: http://googleappengine.blogspot.com/ http://groups.google.com/group/google-appengine-downtime-notify We really do appreciate your continued patience, and we'll continue to try to be as forthcoming as possible about the steps that are being taken to resolve the ongoing problems. - Jason On Jun 14, 12:33 pm, Daniel <danielshaneup...@gmail.com> wrote: > No I hadn't tried that. Surprisingly I couldn't find a link for that > on any of the billing settings pages. > > I am just a bit more frustrated by the fact that my app has been down > for 3 hours and I'm just now able to file a support ticket. > > On Jun 14, 3:23 pm, "Ikai L (Google)" <ika...@google.com> wrote: > > > Have you filled out the billing issues form? > > >http://code.google.com/support/bin/request.py?contact_type=AppEngineB... > > > We're working through reported issues. > > > On Mon, Jun 14, 2010 at 11:38 AM, Daniel <danielshaneup...@gmail.com> wrote: > > > My application has been over quota for nearly two hours now. I've > > > tried four times to raise the quota. I began trying about an hour and > > > a half before it went over quota, but the billing system will not > > > reflect any of the changes that I have made. I have tried emailing > > > google services via the google payments system to no avail. I've even > > > tried to call that terrible automated system that google calls a help > > > line. > > > > This is just one in a long line of errors and problems that app engine > > > has caused me, and I'm finally beginning to feel like I've made a bad > > > choice in choosing this service. I made it through the atrocious > > > datastore timeouts, the long bouts of server outages, the ridiculous > > > hoops to map my url through google apps, weird datastore issues > > > (http://stackoverflow.com/questions/3007478/appengine-datastore-record- > > > cannot-be-deleted-or-changed) created by your May 25th outage, and > > > months of coding. I'm finally reaching the breaking point and all I > > > really require is a small peep from someone who works at google to > > > state "oh yes we are having an issue and we will help you fix this > > > problem." But every email I send goes unanswered, everywhere I look > > > for some technical support for google services or google app engine > > > just refers me to documentation which assumes that google's software > > > and services actually work. > > > > Now I'm left here without the ability to work on my app because it's > > > over quota, and plenty of free time and frustration to write this > > > verbose complaint which will probably fall on deaf ears. > > > > Anyways, someone from google please help me fix my app, and fix your > > > system so that it doesn't take hours to update billing settings on an > > > application. > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "Google App Engine" group. > > > To post to this group, send email to google-appeng...@googlegroups.com. > > > To unsubscribe from this group, send email to > > > google-appengine+unsubscr...@googlegroups.com<google-appengine%2Bunsubscrib > > > e...@googlegroups.com> > > > . > > > For more options, visit this group at > > >http://groups.google.com/group/google-appengine?hl=en. > > > -- > > Ikai Lan > > Developer Programs Engineer, Google App Engine > > Blog:http://googleappengine.blogspot.com > > Twitter:http://twitter.com/app_engine > > Reddit:http://www.reddit.com/r/appengine -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appeng...@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
