I have been getting quite a few emails claiming that I have blocked
their country, with screenshots attached like the following:
http://i.imgur.com/irVNQ.png


What is the best practice for dealing with this? The error page is very
cryptic and off-putting for the user. Is it possible to customize it?
Is there an official Google page I can send people to to explain why
the user's country is "forbidden"?

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