Ask the user to add the e-mail from address of your e-mails to their
contacts list, so your e-mails would never been sent to spam again
(for that users, at least).

It's a bit hacky, but can do a great work meanwhile you find another
solution.

On 18 mar, 07:52, Eric Ka Ka Ng <ngk...@gmail.com> wrote:
> we use mail.send_mail() to send some important messages to our users through
> an app hosted on GAE, in which the 'from' has been set to one of a
> registered admin for the app.
>
> it works quite well for most users, except for some email service provider
> (e.g. '...@yahoo.com.hk'), they would always automatically treat these emails
> as spam and put them into spam box of the user's email account (if the user
> has enabled the spam filtering feature, which is by default "ON") . in this
> case, many of our users do not aware for these important messages (they
> would seldom look into mails in their spambox)
>
> we have tried using different "from", "subject", "body" and the results are
> the same. we suspect that it is the email server does matter, and maybe
> before there were some other apps hosted on GAE sending spams to like '@
> yahoo.com.hk', so '...@yahoo.com.hk' would regard all emails sent from this
> email server in GAE as spam.
>
> do anyone share similar experiences? or there should be other causes? any
> ideas we can solve this problem? (successfully deliver the email to our
> users using those email service without being regarded as spam) thx in
> advanced!
>
> - eric

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