It's not an ideal situation, I agree. However - we're just not at capacity
to deal with negotiating with email providers, policing policy violations,
and so forth. Providing an email service isn't anywhere near as trivial as
people think. We don't want App Engine to become a mass emailing service and
we'd rather focus on things like removing limits, hardening production,
figuring out how to provide SLAs, and so forth.

In general, we launch products optimistically, but we're much more in favor
of providing innovative services rather than pursue improvements in areas
where we can't make an impact.

Ikai Lan
Developer Programs Engineer, Google App Engine
Blog: http://googleappengine.blogspot.com
Twitter: http://twitter.com/app_engine
Reddit: http://www.reddit.com/r/appengine



On Wed, Mar 23, 2011 at 2:35 PM, nickmilon <nickmi...@gmail.com> wrote:

> IMHO it is not a good policy for GAE to abandon(?) services middle way
> instead of improving - enhancing those. ;-(
> Regards
> Nick
>
> On Mar 23, 7:31 pm, "Ikai Lan (Google)" <ika...@google.com> wrote:
> > That sounds like a good idea. There's a good chance we'll change the
> quotas
> > for email sometime in the near future. When we do that it would make
> sense
> > for us to document that we do not suggest App Engine as a service for
> > sending large amounts of email, and for reliable email delivery, to look
> at
> > third party services.
> >
> > Ikai Lan
> > Developer Programs Engineer, Google App Engine
> > Blog:http://googleappengine.blogspot.com
> > Twitter:http://twitter.com/app_engine
> > Reddit:http://www.reddit.com/r/appengine
> >
> > On Tue, Mar 22, 2011 at 7:24 PM, Eric Ka Ka Ng <ngk...@gmail.com> wrote:
> >
> >
> >
> >
> >
> >
> >
> > > Hi Ikai,
> >
> > > thx for your note. with this, we could better decide on which cases we
> > > would like to send emails through GAE and which we would like to use
> other
> > > external services.
> >
> > > and would it be more formally stated in any documents, or any guideline
> for
> > > these considerations be documented? if i'm a new GAE user, i would just
> use
> > > the email service straight forwardly without these considerations and
> > > background information.
> >
> > > - eric
> >
> > > On 23 March 2011 05:29, Ikai Lan (Google) <ika...@google.com> wrote:
> >
> > >> I actually think we are moving away from this direction. For customers
> > >> sending large volumes of email or who require delivery guarantees,
> we'll be
> > >> encouraging the use of services that are specifically designed for
> this
> > >> functionality.
> >
> > >> Ikai Lan
> > >> Developer Programs Engineer, Google App Engine
> > >> Blog:http://googleappengine.blogspot.com
> > >> Twitter:http://twitter.com/app_engine
> > >> Reddit:http://www.reddit.com/r/appengine
> >
> > >> On Tue, Mar 22, 2011 at 1:35 AM, Eric Ka Ka Ng <ngk...@gmail.com>
> wrote:
> >
> > >>> me 2. Have integrated the SES service within our GAE apps.  work good
> and
> > >>> solved our problems
> >
> > >>> sure it would be more nice if GAE can provide email service at the
> > >>> quality level similar to the Amazon SES one (at least would not be
> > >>> classified as SPAM), so we dont need to manage both . could we make
> this
> > >>> suggestion to GAE team?
> >
> > >>> - eric
> >
> > >>> On 22 March 2011 05:30, Jamie H <ja...@mhztech.com> wrote:
> >
> > >>>> Wow, great idea!  I have been having some delivery issues lately
> with
> > >>>> GAE and looking for an alternative.
> >
> > >>>> I just downloaded a pythong Amazon SES library, signed up for SES,
> and
> > >>>> put it all together and it works like a charm with GAE!
> >
> > >>>> On Mar 20, 10:31 pm, Nickolas Daskalou <n...@daskalou.com> wrote:
> > >>>> > Hi Eric,
> >
> > >>>> > Have you looked at Amazon's Simple Email Service (SES)?
> >
> > >>>> >http://aws.amazon.com/ses/
> >
> > >>>> > Pretty much the same cost as sending email using GAE, except with
> SES
> > >>>> you
> > >>>> > only get 2,000 free emails if you're sending email from an EC2
> > >>>> instance.
> >
> > >>>> > I haven't used it myself but apparently they scan outgoing mail to
> > >>>> make sure
> > >>>> > it meets "ISP standards". This leads me to believe emails sent via
> SES
> > >>>> would
> > >>>> > be less likely to be automatically marked as spam than on GAE,
> since
> > >>>> SES's
> > >>>> > spam-sending-reputation would be lower than GAE's, due to their
> > >>>> > pre-filtering and rate-limiting.
> >
> > >>>> > Nick
> >
> > >>>> > On 21 March 2011 13:51, Eric Ka Ka Ng <ngk...@gmail.com> wrote:
> >
> > >>>> > > Hi Ernesto,
> >
> > >>>> > > thx for your suggestion! yes, i think it shall work.
> >
> > >>>> > > but in general if we can't ask all our users to add our email to
> > >>>> their
> > >>>> > > contact list (or they are not willing to do so), how can emails
> sent
> > >>>> by us
> > >>>> > > prevent to be regarded as spam? all our subject, body etc. are
> > >>>> nothing
> > >>>> > > spam-liked, and seems it's the problem of the email server that
> > >>>> actually
> > >>>> > > sends the email. anyone share similar case, or has other
> solution?
> >
> > >>>> > > regards,
> > >>>> > > eric
> >
> > >>>> > > On 19 March 2011 00:12, Ernesto Karim Oltra <
> ernestoka...@gmail.com
> > >>>> >wrote:
> >
> > >>>> > >> Ask the user to add the e-mail from address of your e-mails to
> > >>>> their
> > >>>> > >> contacts list, so your e-mails would never been sent to spam
> again
> > >>>> > >> (for that users, at least).
> >
> > >>>> > >> It's a bit hacky, but can do a great work meanwhile you find
> > >>>> another
> > >>>> > >> solution.
> >
> > >>>> > >> On 18 mar, 07:52, Eric Ka Ka Ng <ngk...@gmail.com> wrote:
> > >>>> > >> > we use mail.send_mail() to send some important messages to
> our
> > >>>> users
> > >>>> > >> through
> > >>>> > >> > an app hosted on GAE, in which the 'from' has been set to one
> of
> > >>>> a
> > >>>> > >> > registered admin for the app.
> >
> > >>>> > >> > it works quite well for most users, except for some email
> service
> > >>>> > >> provider
> > >>>> > >> > (e.g. '...@yahoo.com.hk'), they would always automatically
> treat
> > >>>> these
> > >>>> > >> emails
> > >>>> > >> > as spam and put them into spam box of the user's email
> account
> > >>>> (if the
> > >>>> > >> user
> > >>>> > >> > has enabled the spam filtering feature, which is by default
> "ON")
> > >>>> . in
> > >>>> > >> this
> > >>>> > >> > case, many of our users do not aware for these important
> messages
> > >>>> (they
> > >>>> > >> > would seldom look into mails in their spambox)
> >
> > >>>> > >> > we have tried using different "from", "subject", "body" and
> the
> > >>>> results
> > >>>> > >> are
> > >>>> > >> > the same. we suspect that it is the email server does matter,
> and
> > >>>> maybe
> > >>>> > >> > before there were some other apps hosted on GAE sending spams
> to
> > >>>> like '@
> > >>>> > >> > yahoo.com.hk', so '...@yahoo.com.hk' would regard all emails
> > >>>> sent from
> > >>>> > >> this
> > >>>> > >> > email server in GAE as spam.
> >
> > >>>> > >> > do anyone share similar experiences? or there should be other
> > >>>> causes?
> > >>>> > >> any
> > >>>> > >> > ideas we can solve this problem? (successfully deliver the
> email
> > >>>> to our
> > >>>> > >> > users using those email service without being regarded as
> spam)
> > >>>> thx in
> > >>>> > >> > advanced!
> >
> > >>>> > >> > - eric
> >
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