To be clear: I lost real customers and real money today. The problem was compounded by apparent issues with Google Checkout on the iPhone. I got a downtime notification and quickly determined the root cause. I was on the road, so I pulled over and immediately logged in with my iPhone to update the billing information. I more-than- doubled our daily budget and submitted it. It looked like everything worked. (That is to say: the form let me type in a new budget and submit it.) Billing was "frozen" for 30 minutes. I kept refreshing, only to discover that for whatever reason _it hadn't worked_. 30 minutes later, I tried again. This doomed us to another 30 minutes of downtime. It wasn't until I raced home to my laptop that I was able to successfully update the billing. This needs to be fixed.
The worst of it: we looked like rank amateurs in several ways, but perhaps none greater than our 500 page. App Engine decided to display a generic Google-logo'd "Over Quota" 500 page instead of our custom 500 error page. What customer in their right mind, after seeing such an embarrassment, would think that we're serious about our business? -Dave -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
