The ORDER ID field is not marked as mandatory. Even if it was, you could just enter N/A.
The only time I've had reason to use that form, my issue was responded to within 2 days, and from that point they were very quick to reply to the following emails. I was not disappointed. On Tuesday, August 13, 2013 11:36:07 PM UTC+2, James Gilliam wrote: > > Was told to go to the following link to report billing errors --- > > > https://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing > > It wants to know the ORDER ID ... > > There is no ORDER ID on the GAE DASHBOARD anywhere I can find. > > Exactly how am I to fill out a form that wants an ORDER ID and there is no > ORDER ID? > > GAE -- nobody to call or to contact even when there is a serious problem. > > On Tuesday, August 13, 2013 12:21:34 PM UTC-7, James Gilliam wrote: >> >> My BILLING ID is 4517-8352-4265 >> >> Gae billing sent me email saying my checking account didn't clear and >> returned no status for the Aug 1st bill. It has been working for months. >> >> Called bank, they said the latest request was never presented to them -- >> probably the reason no status was returned, eh ? >> >> Over the next week, submitted one time payments for the checking account, >> four debit and/or credit cards. >> >> Nothing is clearing. >> >> Submitted another debit card from a different bank, shows pending only. >> >> The debit cards show they are pending in the account, then they >> disappear. The bank said Google billing is not completing the transactions. >> >> Sent two emails to cloud-...@google.com <javascript:> -- no response. >> >> Anybody from billing out there ? >> >> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
