Hi Christopher, thanx for this information. We can't buy support at the moment, so we'll keep our fingers crossed :-)
On Tuesday, December 10, 2013 1:50:42 PM UTC+1, Christopher Ritter wrote: > > I emailed billing about the SLA and they told us to purchase a support > plan. > > On Tuesday, December 10, 2013 3:14:40 AM UTC-5, Francois Masurel wrote: >> >> Nope, no response from Google but the problem got fixed "automagically" >> one hour later as you can see in the graph below: >> >> >> <https://lh5.googleusercontent.com/-EqthzXLUfEE/UqbNBN0-7FI/AAAAAAAA9lo/yk_HbZSam-g/s1600/%5Bgoogle-appengine%5D+Re+Our+app+is+completely+down+-+f.masurel%40gmail.com+-+Gmail+-+Google+Chrome.jpg> >> Does this kind of glitch count for the SLA? >> >> François >> >> >> On Tuesday, December 10, 2013 7:07:35 AM UTC+1, Nico Verwer wrote: >>> >>> It is true that Google no longer (officially) monitors this group: >>> https://groups.google.com/d/msg/google-appengine/Z6XN_64cA7w/Jf1OcUK4cF0J >>> . >>> Sometimes they monitor stackoverflow. I once got an answer from someone >>> from Google within a few minutes after posting a question on stackoverflow. >>> There are messages about error code 121 on stackoverflow, but no answers >>> from Google. There have been issues about this on Google code, but they are >>> all made inaccessible. Maybe they think >>> this<http://dilbert.com/strips/comic/1997-11-06/>works. >>> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
