Thank you for your patience as we sort this out and for your help in diagnosing the issue. We have identified the root cause as a price sheet misconfiguration that didn't correctly apply free hours to users with multiple App Engine projects under the same billing account between March 8th and March 19th. The issue was fixed on March 20, and we're in the process of calculating and issuing the appropriate credits. We will update you when this process is complete.
As mentioned before, you can also follow along on public issue #36201328 <https://issuetracker.google.com/issues/36201328>. Thanks again, Josh On Tue, Apr 4, 2017 at 12:11 PM, Steven Prosser <st...@semionix.com> wrote: > Need to clarify previous statement: I was invoiced twice, but credit card > was only billed once. Sorry I misread the situation. Still no relationship > between invoiced amounts and quota usage reports. > > On Monday, April 3, 2017 at 10:56:30 AM UTC-7, Steven Prosser wrote: >> >> Want to bump this. What the heck is going on? I had this same issue. The >> dollar amount for the March 1-14 period was a few dollars for frontend >> instances. I checked my daily quota charges, and they were all zeros for >> frontend instances from Mar1-Mar14. Contacted billing support, and notified >> them that there was a bug somewhere. Support person passed my info (same >> sort of screenshots as provided when topic started) on to someone up the >> food chain (support agent did a good job here). Crickets after that of >> course, but small dollars == not worth my time. Today I got another bill. >> The time period is Mar1-Mar17. First HUGE PROBLEM: it appears that my >> credit card was charged a second time for the instance hours in the Mar1-14 >> period which had already been charged to the cc (first invoice). Wow. It >> appears I have been charged twice for one app. Additionally another set of >> front instance charges were added for another app that had zero quota >> during this period. Note to whomever reads these posts at Google: this >> appears serious. If you have charged me twice for the same invoice item >> this is fraud. However I cannot reconcile anything because NOTHING other >> than your invoice shows I have incurred any charges above the free 28 hours >> per day. Please do not advise me to contact billing support. Already done >> that - crickets is crickets. Something seems really broken re: quota >> charges and the 28 hour daily free tier. Again, What the heck???? >> > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to google-appengine+unsubscr...@googlegroups.com. > To post to this group, send email to google-appengine@googlegroups.com. > Visit this group at https://groups.google.com/group/google-appengine. > To view this discussion on the web visit https://groups.google.com/d/ > msgid/google-appengine/bed276cc-7bc7-4883-9c07- > d79971eaf5a1%40googlegroups.com > <https://groups.google.com/d/msgid/google-appengine/bed276cc-7bc7-4883-9c07-d79971eaf5a1%40googlegroups.com?utm_medium=email&utm_source=footer> > . > > For more options, visit https://groups.google.com/d/optout. > -- Josh Moore | Cloud Solutions Engineer | joshu...@google.com | -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/CAOvpJmV6myoq05SjzcP%3Dw1Om2p%3Ds_3zFsOmRSX5Ea4T-CeVdUQ%40mail.gmail.com. For more options, visit https://groups.google.com/d/optout.
