Hello, I would like to address Hung's question.
Currently there are a few ways you can look for help to solve an issue even if you don't have a support plan. Which one you use mainly depends on where you think the root cause of your issue is. If you think the root cause is on our side we encourage you to report it using Google Issue Tracker. When creating one you will be presented with a template on some fields that will help us understand the issue. More information about this can be found here <https://cloud.google.com/support/docs/issue-trackers>. On the other hand, if you think the root cause can be on your side, I would recommend using the Logs Explorer to check what error code you are getting. Once you know the error code you can search for it in our documentation, which often explains what the root cause is and some guidelines on how to solve them. However if you can't find a solution in our documentation or this is not detailed enough you can create a question in Stackoverflow. Additionally, if you would like to discuss any GCP related matter with the community we encourage you to use Groups. More information about the Community support can be found here <https://cloud.google.com/support/docs/community>. On Tuesday 14 December 2021 at 16:51:23 UTC+1 ime...@gmail.com wrote: > I pay support and have reported it today. I'll let you know their answer. > > On Tue, Dec 14, 2021 at 9:37 AM Hung Nguyen <hun...@gmail.com> wrote: > >> I got this problem on with my app twice on Friday Dec10 too. And it's >> happening again now at this moment ( 10:20am, Dec14). >> >> Being a startup business, we can't afford buying a Google support plan >> yet. Is there anyway we can report the problem to the right team and have >> its investigated >> or someone can point us to resources that we can investigate on our side >> if the root cause is potentially on our side? >> >> We have never experienced this problem for our app. >> >> Thanks! >> >> -Hung >> >> >> On Friday, December 10, 2021 at 5:29:50 PM UTC-5 ad...@worshipextreme.com >> wrote: >> >>> I'm experiencing issues with Google App Engine this morning too. >>> Requests are spinning for 5+ mins, then the next request goes through >>> fine. Please investigate. >>> >>> On Friday, December 10, 2021 at 2:00:25 PM UTC-5 Elliott (Cloud Platform >>> Support) wrote: >>> >>>> Hello, >>>> >>>> I understand that you would like to report downtime and instability in >>>> your App Engine application. Please note that you may follow all outages >>>> or >>>> infrastructure issues using the Google Cloud Dashboard >>>> <https://status.cloud.google.com/>[1]. Looking at it briefly, I am >>>> unable to find issues related to App Engine for Friday. >>>> >>>> Google Groups is meant for general discussions and opinions about >>>> Google products. In this case, I would suggest reaching out to our regular >>>> support channel <https://cloud.google.com/support/docs>[2] to report >>>> instabilities related to your App Engine instance. >>>> >>>> If you would like to report a general issue related to our products, I >>>> encourage you to use Google Issue Tracker >>>> <https://cloud.google.com/support/docs/issue-trackers>[3], which we >>>> will investigate. >>>> >>>> [1] https://status.cloud.google.com/ >>>> >>>> [2] https://cloud.google.com/support/docs >>>> [3] https://cloud.google.com/support/docs/issue-trackers >>>> >>>> On Friday, December 10, 2021 at 11:20:48 AM UTC-5 ime...@gmail.com >>>> wrote: >>>> >>>>> Hi, has anyone experienced downtimes and instability of their app >>>>> engines web applications and endpoints, this Friday morning? I haven't >>>>> had >>>>> and issue since July 2nd 2019. >>>>> >>>> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to google-appengi...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/google-appengine/358e0a27-82dd-4993-b280-b3eb9b665fe0n%40googlegroups.com >> >> <https://groups.google.com/d/msgid/google-appengine/358e0a27-82dd-4993-b280-b3eb9b665fe0n%40googlegroups.com?utm_medium=email&utm_source=footer> >> . >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/ba9e900a-e13b-44f8-b341-5dcee696f801n%40googlegroups.com.
