Hello, Our Education-Edition domain administration would like clarification on the usage of the Email Audit API. We understand that it can only be used "for lawful purposes in accordance with [our] Customer Agreement," as written in the API documentation. I have also read that the API is for "official legal requests" in terms of enforcing compliance. I am certain we are correct in our interpretation that we can utilize the Email Audit API when we receive a subpoena from a lawyer or legal office requesting data or surveillance on a suspect account. However, I would like clarification on the following scenario:
May the Email Audit API be used to provide support to users who request it? For example, a user claims they did not receive an email, or claims all their messages were deleted; could we use the Account Information request to check their login data and from which IPs? I apologize if this seems obtuse; a few situations have come up where it was suggested to use the Email Audit API to obtain information about a user so that we could have a better picture of their circumstances, as well as verify their stories or provide more-detailed support. As we are not looking to archive any data, we are not sure if the above intention violates the Terms of Service. Thank you, Keith H -- You received this message because you are subscribed to the Google Groups "Google Apps Domain Information and Management APIs" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-apps-mgmt-apis/-/qpZJfOBY7bkJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-apps-mgmt-apis?hl=en.
