Hi Keith, Given the nature of the question, I'm checking with the legal team to provide you with the best possible answer. Thanks for your patience.
Claudio On Mon, Oct 31, 2011 at 5:20 PM, Keith H <[email protected]> wrote: > Hello, > > Our Education-Edition domain administration would like clarification on > the usage of the Email Audit API. We understand that it can only be used > "for lawful purposes in accordance with [our] Customer Agreement," as > written in the API documentation. I have also read that the API is for > "official legal requests" in terms of enforcing compliance. I am certain > we are correct in our interpretation that we can utilize the Email Audit > API when we receive a subpoena from a lawyer or legal office requesting > data or surveillance on a suspect account. However, I would like > clarification on the following scenario: > > May the Email Audit API be used to provide support to users who request > it? For example, a user claims they did not receive an email, or claims > all their messages were deleted; could we use the Account Information > request to check their login data and from which IPs? I apologize if this > seems obtuse; a few situations have come up where it was suggested to use > the Email Audit API to obtain information about a user so that we could > have a better picture of their circumstances, as well as verify their > stories or provide more-detailed support. As we are not looking to archive > any data, we are not sure if the above intention violates the Terms of > Service. > > Thank you, > > Keith H > > -- > You received this message because you are subscribed to the Google Groups > "Google Apps Domain Information and Management APIs" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/google-apps-mgmt-apis/-/qpZJfOBY7bkJ. > To post to this group, send email to > [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-apps-mgmt-apis?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google Apps Domain Information and Management APIs" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-apps-mgmt-apis?hl=en.
