I forgot to add (as another user has noted) - The Portuguese/English
translation function has become completely useless with this "new
Improvement". It was never precise (and I never expected perfection),
but it continually improved in accuracy every time I used it (and I
loved it and recommended it to friend and colleagues) - with the
"Improved" version it will not even translate a simple sentence. My
"cut and paste" translations return some words in the original
language, and some in the target language, and some are lost
altogether - and it will not even translate a three word sentence -
this never happened before - I don't know about other languages....but
judging by the overwhelming negative feedback I don't think you hit a
home run with this "Improvement." - You know, the simple rules are the
best.... "If it ain't broke...."
I can no longer in good conscience, recommend this product to either
friends or colleagues. In fact, I have serious doubts about the
efficacy of an organization that would allow the destruction of a fine
product. (In my organization, after reading the customer feedback
associated with this "Improvement," people would be very very
nervous...) Given your stellar reputation, I humbly believe that you
owe your customers an explanation - or at least a statement regarding
recognition of the "OOPS" failure/problem, and your plans to rectify
the situation, and regain your customer confidence and loyalty... but
maybe that's just me...
Please give us back the product we loved, or as a gesture of your
integrity - direct us to other sites (yours or competitors') that
actually work....
thank you again,
Scott
On Nov 21, 12:05 pm, scotty wrote:
> Google -
>
> PLEASE, PLEASE, PLEASE - go back to the old version of Google
> Translate....!
>
> Your product was clearly the best available, and I relied on it
> extensively.
>
> Your new "improvements," while I'm sure were designed to make a great
> product even better - have sent you back to the stone ages. Whatever
> you gained in technological edge/improvement - you have completely
> lost in usability - and at Google - you know that is the key to
> webuse.
>
> I can no longer even translate the simplest phrases - I don't care
> about "realtime" translation - that is a "nice to have" and quite
> useless if one can't navigate the website.
>
> Any goos translation site must have side-by-side translation - it's
> intuitive to the human brain for accurate recognition and processing -
> you should know that.
>
> I can't even make the site work anymore - you have taken the best
> translation site on the web to an unusable shell of its former self -
> Are you trying to send me to your competitors...!?!?!
>
> Please go back to the user-friendly great site that you were.
>
> Google, in my opinion, is a trusted brand connoting excellence and
> high quality - as well as user ease. This "Improvement" has set that
> reputation back beyond "Yahoo Levels" in my opinion.
>
> Please gives us back the product we loved and respected you for....
>
> thank you,
>
> Scott
