My sentiments exactly.
On Nov 21, 7:25 pm, scotty wrote:
> I forgot to add (as another user has noted) - The Portuguese/English
> translation function has become completely useless with this "new
> Improvement". It was never precise (and I never expected perfection),
> but it continually improved in accuracy every time I used it (and I
> loved it and recommended it to friend and colleagues) - with the
> "Improved" version it will not even translate a simple sentence. My
> "cut and paste" translations return some words in the original
> language, and some in the target language, and some are lost
> altogether - and it will not even translate a three word sentence -
> this never happened before - I don't know about other languages....but
> judging by the overwhelming negative feedback I don't think you hit a
> home run with this "Improvement." - You know, the simple rules are the
> best.... "If it ain't broke...."
>
> I can no longer in good conscience, recommend this product to either
> friends or colleagues. In fact, I have serious doubts about the
> efficacy of an organization that would allow the destruction of a fine
> product. (In my organization, after reading the customer feedback
> associated with this "Improvement," people would be very very
> nervous...) Given your stellar reputation, I humbly believe that you
> owe your customers an explanation - or at least a statement regarding
> recognition of the "OOPS" failure/problem, and your plans to rectify
> the situation, and regain your customer confidence and loyalty... but
> maybe that's just me...
>
> Please give us back the product we loved, or as a gesture of your
> integrity - direct us to other sites (yours or competitors') that
> actually work....
>
> thank you again,
>
> Scott
>
> On Nov 21, 12:05 pm, scotty wrote:
>
> > Google -
>
> > PLEASE, PLEASE, PLEASE - go back to the old version of Google
> > Translate....!
>
> > Your product was clearly the best available, and I relied on it
> > extensively.
>
> > Your new "improvements," while I'm sure were designed to make a great
> > product even better - have sent you back to the stone ages. Whatever
> > you gained in technological edge/improvement - you have completely
> > lost in usability - and at Google - you know that is the key to
> > webuse.
>
> > I can no longer even translate the simplest phrases - I don't care
> > about "realtime" translation - that is a "nice to have" and quite
> > useless if one can't navigate the website.
>
> > Any goos translation site must have side-by-side translation - it's
> > intuitive to the human brain for accurate recognition and processing -
> > you should know that.
>
> > I can't even make the site work anymore - you have taken the best
> > translation site on the web to an unusable shell of its former self -
> > Are you trying to send me to your competitors...!?!?!
>
> > Please go back to the user-friendly great site that you were.
>
> > Google, in my opinion, is a trusted brand connoting excellence and
> > high quality - as well as user ease. This "Improvement" has set that
> > reputation back beyond "Yahoo Levels" in my opinion.
>
> > Please gives us back the product we loved and respected you for....
>
> > thank you,
>
> > Scott
