Just a side note: don't bother with the Better Business Bureu. They have no
power, authority or clout with anyone; unless the business you are reporting is
a member of the BBB. example: if a potential customer for my store were to
call the BBB asking if my company was reputable, the BBB representative would
tell the potential customer that they have no information about my company
because we are not registered with the BBB. If we do not register with the BBB
they don't record any information reported to them, they just throw the info
away.
I process warranty claims for the wood stoves I sell, and there can be things
that are not covered by the warranty. ie: freight and travel (part shipping,
technitian travel/mileage.) I don't think any of these charges apply to the
Yamaha situation, but just FYI.
Louis
"Hawkins, Kevin" wrote:
> This message is in MIME format. Since your mail reader does not understand
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>
> Hell, the shops seem to dictate this at random anymore! MOST have had their
> HUs replaced FREE including parts and ALL labor. 3 hours are plenty to
> replace an HU!! One hour to replace and 2 to bleed, bleed, bleed, bleed.
> Seriuosly! If it took them 7 hours, it was due to their own incompetence!
> Yamaha specifys 3 hours because that is what it would take a COMPETENT
> mechanic to replace the HU. This HU replacement is JUST LIKE ANY WARRANTY
> work. Yamaha has given them the parts and will compensate them for resonable
> labor hours. THEY HAVE NO RIGHT TO CHARGE BEYOND THE COMPENSATED LABOR HOURS
> PROVIDED FOR BY YAMAHA!!! THIS IS ILLEGAL!!! IT IS EITHER A WARRANTY
> REPLACEMENT OR NOT!! PERIOD!! They can't abitrarily dictate whether Yamaha's
> labor are sufficient. Read my email to them word for word and then let them
> know that your are contacting Yamaha Customer Service and the local Better
> Business Bureau.
>
> Have a nice day! :^)
>
> -----Original Message-----
> From: Greg Christopher [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 30, 2000 10:18 AM
> To: Multiple recipients of list
> Subject: ABS Replacement; did you pay labor?
>
> For those of you who did get their ABS replaced on Yamaha,
> Did they charge you full labor?
>
> I took mine to Gilroy Yamaha, and first they said I'd have to pay
> for any labor beyond the small 3 hours Yamaha would pay for.
> Then when I asked if it was ready, they told me I'd have to pay
> the labor part. Then I reminded them they'd said I'd only have to
> pay for anything over what Yamaha gives them.
>
> Then they said it took _7_ hours, and they would only charge me
> four.
>
> I haven't picked it up yet; I'm anxiously awaiting your replies. :)
>
> -Greg
>
> \|/ \|/ Greg Christopher
> | | [EMAIL PROTECTED]
>
> ICQ: 4997683
> PAGER: http://wwp.mirabilis.com/4997683
> [EMAIL PROTECTED]
>
> The complete lack of evidence is the surest sign that the conspiracy is
> working.
>
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> charset="iso-8859-1"
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> <HTML>
> <HEAD>
> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
> charset=3Diso-8859-1">
> <META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
> 5.5.2652.35">
> <TITLE>RE: ABS Replacement; did you pay labor?</TITLE>
> </HEAD>
> <BODY>
>
> <P><FONT SIZE=3D2>Hell, the shops seem to dictate this at random =
> anymore! MOST have had their HUs replaced FREE including parts and ALL =
> labor. 3 hours are plenty to replace an HU!! One hour to replace and 2 =
> to bleed, bleed, bleed, bleed. Seriuosly! If it took them 7 hours, it =
> was due to their own incompetence! Yamaha specifys 3 hours because that =
> is what it would take a COMPETENT mechanic to replace the HU. This HU =
> replacement is JUST LIKE ANY WARRANTY work. Yamaha has given them the =
> parts and will compensate them for resonable labor hours. THEY HAVE NO =
> RIGHT TO CHARGE BEYOND THE COMPENSATED LABOR HOURS PROVIDED FOR BY =
> YAMAHA!!! THIS IS ILLEGAL!!! IT IS EITHER A WARRANTY REPLACEMENT OR =
> NOT!! PERIOD!! They can't abitrarily dictate whether Yamaha's labor are =
> sufficient. Read my email to them word for word and then let them know =
> that your are contacting Yamaha Customer Service and the local Better =
> Business Bureau. </FONT></P>
>
> <P><FONT SIZE=3D2>Have a nice day! :^)</FONT>
> </P>
> <BR>
> <BR>
>
> <P><FONT SIZE=3D2>-----Original Message-----</FONT>
> <BR><FONT SIZE=3D2>From: Greg Christopher [<A =
> HREF=3D"mailto:[EMAIL PROTECTED]">mailto:[EMAIL PROTECTED]</A>]<=
> /FONT>
> <BR><FONT SIZE=3D2>Sent: Wednesday, August 30, 2000 10:18 AM</FONT>
> <BR><FONT SIZE=3D2>To: Multiple recipients of list</FONT>
> <BR><FONT SIZE=3D2>Subject: ABS Replacement; did you pay labor?</FONT>
> </P>
> <BR>
>
> <P><FONT SIZE=3D2>For those of you who did get their ABS replaced on =
> Yamaha,</FONT>
> <BR><FONT SIZE=3D2>Did they charge you full labor?</FONT>
> </P>
>
> <P><FONT SIZE=3D2>I took mine to Gilroy Yamaha, and first they said I'd =
> have to pay</FONT>
> <BR><FONT SIZE=3D2>for any labor beyond the small 3 hours Yamaha would =
> pay for.</FONT>
> <BR><FONT SIZE=3D2>Then when I asked if it was ready, they told me I'd =
> have to pay</FONT>
> <BR><FONT SIZE=3D2>the labor part. Then I reminded them they'd said I'd =
> only have to</FONT>
> <BR><FONT SIZE=3D2>pay for anything over what Yamaha gives them.</FONT>
> </P>
>
> <P><FONT SIZE=3D2>Then they said it took _7_ hours, and they would only =
> charge me</FONT>
> <BR><FONT SIZE=3D2>four.</FONT>
> </P>
>
> <P><FONT SIZE=3D2>I haven't picked it up yet; I'm anxiously awaiting =
> your replies. :)</FONT>
> </P>
>
> <P><FONT SIZE=3D2>-Greg</FONT>
> </P>
>
> <P><FONT SIZE=3D2>\|/ \|/ Greg Christopher</FONT>
> <BR><FONT SIZE=3D2> | | =
> [EMAIL PROTECTED]</FONT>
> </P>
>
> <P><FONT SIZE=3D2> ICQ: 4997683</FONT>
> <BR><FONT SIZE=3D2> PAGER: <A =
> HREF=3D"http://wwp.mirabilis.com/4997683" =
> TARGET=3D"_blank">http://wwp.mirabilis.com/4997683</A></FONT>
> <BR><FONT SIZE=3D2> =
> [EMAIL PROTECTED]</FONT>
> </P>
> <BR>
>
> <P><FONT SIZE=3D2>The complete lack of evidence is the surest sign that =
> the conspiracy is working.</FONT>
> </P>
>
> </BODY>
> </HTML>
> ------_=_NextPart_001_01C0128F.064396D0--
