Thanks Raul, And for the record, I was here long before I started working for Serotek, which I just started doing in August. And, moreover, I'm here for the most part on my personal time, certainly on my personal Email, and mostly as a happy Book Sense user, not necessarily wearing my Serotek hat, although I'm glad to put that on if I need to. -- Buddy Brannan, KB5ELV - Erie, PA Phone: (814) 860-3194 or 888-75-BUDDY
On Mar 30, 2010, at 5:31 PM, Raul A. Gallegos wrote: > Hello and thanks Buddy. I'm glad to see someone from Serotek tech support on > the list. I think that perhaps sometimes people forget that when a product > supports a new service, that we have total control over said service. of > course this is far from true. This is just like GW Micro getting blamed for > the Audible.com site not working as it should just because the BookSense, > Braille Sense, and Voice Sense play audible content. *smile* > > Cheers. > > On 3/30/2010 4:50 PM, Buddy Brannan wrote: >> And, in defense of us Serotek people (and I know I haven't talked to you), >> things were working upon release, but we've been doing updates and changes. >> Now things should work correctly on both ends. If they don't, please call us >> at Serotek. Contrary to seemingly popular belief, neither we nor GW micro >> are clairvoyant, psychic, or have otherwise psychic abilities and can't >> possibly catch everything right when it happens. And we can't fix what we >> don't know about. But now, I can assure you everything's working as it >> should. For instructions, see the SAMNet help files on using the Victor >> Reader Stream; the instructions are exactly the same, except that of course >> files are stuck in slightly different folders. >> -- >> Buddy Brannan, KB5ELV - Erie, PA >> Phone: (814) 860-3194 or 888-75-BUDDY >> >> >> >> On Mar 30, 2010, at 5:34 PM, Tylers Scripting wrote: >> >>> Gosh! >>> Give them a chance! >>> Maybe they had it configured, and then something happened. >>> Thanks for reading. >>> Tyler >>> >>> ----- Original Message ----- >>> From: "Dujari, Prateek"<[email protected]> >>> To: "[email protected]"<[email protected]> >>> Date: Tuesday, Mar 30, 2010 14:07:19 >>> Subject: [GW-Booksense] Will GW people pl have the courtesy to proactively >>> inform this list when SAMNet is configured on their end for the BS? >>> >>>> >>>> >>>> Hello to GW. >>>> >>>> My request is up in the subject line. As owners and patrons of this >>>> delightful and pretty expensive product- the BookSense- it is quite >>>> reasonable for us to expect GW to inform us here when SAMNet is configured >>>> on their end to be used with the BS. Additionally, I would also like GW >>>> to provide this list a direct link to instructions for downloading SAMNet >>>> content into our BS. >>>> >>>> Sadly, so far I've had to call SAMNet and spend time waiting on phone etc. >>>> to find that SAMNet is not yet configured on their end and really I or any >>>> other BS owner shouldn't be the one to do this. >>>> >>>> >>>> thanks much in advance.. >>>> >>>> >>>> Prateek >>>> >>>> >>>> If you reply to this message it will be delivered to the original sender >>>> only. If your reply would benefit others on the list andyour message is >>>> related to GW Micro or the BookSense, then please consider sending your >>>> message to [email protected] so the entire list will receive it. >>>> >>>> To manage your subscription to gw-booksense, visit: >>>> >>>> http://www.gwmicro.com/listserv >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list andyour message is >>> related to GW Micro or the BookSense, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> To manage your subscription to gw-booksense, visit: >>> >>> http://www.gwmicro.com/listserv >>> >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list andyour message is >> related to GW Micro or the BookSense, then please consider sending your >> message to [email protected] so the entire list will receive it. >> >> To manage your subscription to gw-booksense, visit: >> >> http://www.gwmicro.com/listserv > > > -- > Raul A. Gallegos > GW Micro Technical Support And Product Specialist > Voice 260-489-3671, Fax 260-489-2608 > Web http://www.gwmicro.com > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
