Jeff, thanks for your response. The machine in question is running XP
professional with all updates current. My scripts and sets are wherever the
program put them when I installed it. I am assuming that it was in the
proper place.
Yes, the computer runs great when scripts are turned off, but scripts are
part of what I purchased when buying the upgrade, so I feel I really ought
to be able to use them.
Finally, when it comes to asking customers to send in their machines to Gw
Micro, if what I've seen on the list is any indication, such a request is a
bit more than a rare occurrence. I've seen the suggestion advanced by GW
support staff more often than I would like to see it. Furthermore, I've
never heard of any other software company posing such a suggestion.
Thanks again for your response.
Larry
Larry Naessens
Vinyl Trans4mations
A Division of Jalana Enterprises
Bradford, Ontario
Phone: 905 918 0658
Vinyl Trans4mations, a Burn Above the Rest
At Vinyl Trans4mations, we turn old records and tapes into brand new CDs
that you can listen to for a lifetime. Visit us at www.vinylguycafe.com. We
welcome all of your enquiries by phone or email. Before sending us your
media, please contact us for important shipping instructions.
----- Original Message -----
From: "Jeff Weiss" <[EMAIL PROTECTED]>
To: "Larry Naessens" <[EMAIL PROTECTED]>
Sent: Wednesday, December 03, 2008 10:05 AM
Subject: RE: Window-Eyes Error Dilemma
I know that some rare situations, GW might require to see a computer so
they can duplicate the problem.
That aside, let me ask:
Are you using vista?
Does Window-eyes work properly when not installing or updating scripts?
Can you use the scripts that are already installed?
Are your set files and scripts in the
"%appdata%"
Folder?
Maybe some of this would give us an idea to help you.
Jeff Weiss
-----Original Message-----
From: Larry Naessens [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 03, 2008 8:48 AM
To: GW Micro
Subject: Window-Eyes Error Dilemma
Hello. I submitted this question to the group last Wednesday evening,
but
perhaps since it was the beginning of the Thanksgiving weekend in the
States, my timing was off. At any rate, Michael Lawler from the GW Micro
support team has informed me that if I am unable to send my computer to
the
company offices, there is nothing they can do for me, as they cannot
duplicate my error. Since this is, in my judgment, an unacceptable
solution,
i'm reposting here in case someone has a less extreme suggestion to
offer.
Here's the problem.
When either installing or updating scripts on one specific computer,
I consistently receive the following error message. wineyes.exe -
application errorThe application failed to initialize properly
(0xc0000005)
Has anyone else seen this?
Larry
Larry Naessens
Vinyl Trans4mations
A Division of Jalana Enterprises
Bradford, Ontario
Phone: 905 918 0658
Vinyl Trans4mations, a Burn Above the Rest
At Vinyl Trans4mations, we turn old records and tapes into brand new CDs
that you can listen to for a lifetime. Visit us at www.vinylguycafe.com.
We
welcome all of your enquiries by phone or email. Before sending us your
media, please contact us for important shipping instructions.
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