Chip, That's a wonderful I agree 100 percent. I to, think that would make people feel alot better. Best regards, Tyler Juranek
On 7/3/09, Chip Orange <[email protected]> wrote: > You know, I think it would make most people feel a lot better if they just > added "but we know at least 5 other users who have called with the same > issue, so we are aware of it." > > Just that one reassuring sentence would help so many people feel like > they're not being ignored. > > Chip > > > -----Original Message----- > From: Don H [mailto:[email protected]] > Sent: Thursday, July 02, 2009 5:46 PM > To: gwmicro > Subject: Problems GW can't duplicate > > I can't complain about GW support as I have always gotten great support for > any problems I have encountered with WE. > I have on a couple of occasions though have got the response from GW that > they can't duplicate the problem. > Here is my question relative to those times. > First how many test bed computers does GW have in house that they try when > coming up with these unable to duplicate problems. These test bed computers > have to be running the latest released version of WE and not some non > released version. > It has also been mentioned lately that they have 30 private beta testers. > So the next question is whether or not these unduplicatable problems are > ever given to these beta testers to see if they can duplicate them. I know > that the beta testers are probably on the users list and may see problems > that come up there but in come cases such problems may not make the list but > be brought to GW's attention either through Email to support or by phone. > So I hope that GW is using all resources to solve such problems and if not > why not. > > > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can > be searched through and sorted using the search form at the bottom of the > page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body of the message. > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can > be searched through and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
