Just did a little test here. I uninstalled WE 7.2 beta 1 and then restarted my computer 10 times. Absolutely no problems with Windows 7 working great at every boot. I then reinstalled WE 7.1 folled by the install of the WE 7.2 beta 1 and tried the same 10 restarts after WE fully installed itself. Computer crased 3 of the 10 times. As much as I dislike the idea I am probably send this thing to GW as this problem has been around since my first install of Windows 7 last October.
_____ From: Ralf Kefferpuetz [mailto:[email protected]] Sent: Thursday, March 18, 2010 11:59 AM To: [email protected] Cc: 'gwmicro' Subject: RE: WE 7.2 still crashes - same problem here Aaron, I have exactly the same problem under Win7 ultimate 32bit. I had it with WE 7.11 as described in the message below and now in 7.2 it is the same plus the computer hangs. There is only 1 way to avoid this problem, under 7.11 and under 7.2, at the login screen, wait 1 to 2 minutes before logging on. When you wait this time then WE works as expected without probs. I have WE startup at the login screen disabled. With WE enabled at the login screen I run in the problem in 99% of all OS bootups. I'm not getting any WE crash or crash report to send to you. All I can offer is a RDP connection to this PC, running US versions of the OS and WE. BTW, it is a dual boot PC and under XP WE 7.2 and all earlier versions WE performs as expected. regards, Ralf Ralf Kefferpuetz * Germany * MSN/Live: [email protected] * Aim: RalfKatEMC * Skype/Yahoo: rkefferpuetz7747 http://blindpodcast.mypodcast.com <http://blindpodcast.mypodcast.com/> _____ From: Aaron Smith [mailto:[email protected]] Sent: Thursday, March 18, 2010 4:14 PM Cc: gwmicro Subject: Re: WE 7.2 still crashes Are you getting any Window-Eyes error reports to send when this happens? Aaron On 3/18/2010 11:01 AM, Don H wrote: I was having trouble with WE 7.11 crashing on my Windows 7 Home Premium 64 bit machine ever since the release of Windows 7 so I went back to Vista. I worked with Aaron at GW and he thought maybe just maybe that the 7.2 would resolve my issue. Yesterday I did another clean install of Windows 7 64 bit and installed WE 7.2 beta. Sorry to say it did not resolve my problem. Without WE running the computer runs great and no problems happen. However about 50 percent of the time you start WE 7.2 beta the computer stops working properly. When WE causes the problem none of the desktop icons will work as well as any entries in the start menu. After a reboot again WE may cause the same problem or it maybe just maybe works great. When you look at the Event Viewer for entries logged at the time of WE causing problems there is a entry with an ID of 243 and a description of Desktop heap allocation failure. This entry is only logged when WE has the problem. Any suggestions? __________ Information from ESET NOD32 Antivirus, version of virus signature database 4954 (20100318) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. -- Aaron Smith Product Support Specialist * Web Development GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 260-489-3671 * gwmicro.com To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the GW Micro Technical Support Team. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4955 (20100318) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
