Upgrading to Windows 7 is exactly what we have done, and can no longer
install/use/maintain/access the DECtalk software without providing
specific resources just to run that software alone. The decision was
made, since it became more problematic to support, to stop support
altogether. Understand that this didn't just happen yesterday. We've not
supported the DECtalk Access 32 for at lease a couple of years now.
As mentioned previously, Window-Eyes users still have access to the
built-in version of the DECtalk Access 32 voice through Window-Eyes. I
certainly understand your frustration, and I feel you you. Really, I do.
And I wonder how you'll feel next month when Microsoft ends support for
Windows XP. The cost of what you paid for your copy of Windows XP is
several times more than what you paid for DEC32.
Aaron
On 5/17/2010 5:22 PM, Curtis Delzer wrote:
Excuse me, it is time you guys supported something which, just
requiring "software" as you said on the phone, requiring a minimal
amount of effort, since if it is just "software," why not maintain it
in the case someone like me comes along who needs a refreshment of my
paid for, from you guys, Dec_access32. Keeping that software for these
cases would circumvent this happening as it did today. Now I feel
screwed since I cannot use something I paid for and paid to work
properly in this operating system. Sure, if I updated to Windows 7,
that's another kettle of fish but this is still the same kettle as it
were.
Drawing the "line" as you put it, doesn't mean obliterating" it
entirely, it seems to me.
Curtis Delzer.
HS.
At Monday 5/17/2010 01:14 PM, Aaron Smith wrote:
I was the lucky person to ruin Curtis's day. FYI to everyone: You can
still use DECtalk Access 32 with Window-Eyes using the built in
version. We do not, however, provide support for software that is no
longer developed or maintained. We had to draw the line somewhere,
and we felt that it was completely reasonable to stop supporting a
synthesizer that most people used for other applications besides
Window-Eyes. If you use Window-Eyes, you can camp happily. If you use
some other piece of software, it's time to let them know you want
them to include the proprietary version of DEC32 as well.
Aaron
On 5/17/2010 1:50 PM, Curtis Delzer wrote:
For all of us who still run Windows XP home or PRO who have a change
in processors, where Dec_Access32 is still needed, and no more
3.5-inch floppy drives available, GW-Micro no longer has the
software which will generate the "regcode," to continue support.
Software? What would it cost to keep around for those of us who
still would like to use Dec_Access32, if only software is needed to
generate a regcode for a future service call.
I feel outraged since I am now forced to use Eloquence which I do
use some, but it is not my speech engine of preference.
No thanks, GW-Micro. Sure I will upgrade (if that is what it is) my
OS at some future date, but I had a processor failure / mother board
failure so after there replacement, I am not up the creek without a
DecTalk.
Thanks again! I can use Window-Eyes DecTalk, but not for K1000 where
I like to use it to read a good novel, rather than the so-called
"human sounding" synthesizers, or, again, Eloquence, thank you not
so very much.
I must use the jfw Eloquence now too instead of Dec_Access32, also,
no thanks again.
I am not a happy camper today, I can assure you all!
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Product Support Specialist * Web Development
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260-489-3671 * gwmicro.com
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--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
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