Hi, all. I ran into the exact same problem. Here's how I solved it.
I was going to speak with tech support, but I explained my problem to Sue since she works in the orders department. Whatever she entered in the computer concerning my upgrade then allowed me to download and install the upgrade. I did try to use the check for upgrades feature, however, I still received an error after several progress announcements. So, in other words, the only way I could upgrade was to go directly to the following link: www.gwmicro.com/upgrade. In this case, common sense tells me that more than two people have had the exact same problem despite the fact that their copies of Window-eyes are license and that the systems on Gw Micro's end don't recognize the serial numbers or zip codes. Mike M. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
