Yeah, but the problem with going to <www.gwmicro.com/upgrade> directly
is that eventually you end up right back at the page where it asks for
your serial number and zip code again. In my case, and others, that's
where you get the message saying it can't determine the cost to upgrade
and won't let you continue.
On 12/9/2012 1:13 PM, michael massey wrote:
Hi, all. I ran into the exact same problem. Here's how I solved it.
I was going to speak with tech support, but I explained my problem to
Sue since she works in the orders department. Whatever she entered in
the computer concerning my upgrade then allowed me to download and
install the upgrade. I did try to use the check for upgrades feature,
however, I still received an error after several progress
announcements. So, in other words, the only way I could upgrade was
to go directly to the following link: www.gwmicro.com/upgrade
<http://www.gwmicro.com/upgrade>.
In this case, common sense tells me that more than two people have had
the exact same problem despite the fact that their copies of
Window-eyes are license and that the systems on Gw Micro's end don't
recognize the serial numbers or zip codes.
Mike M.
__________ Information from ESET NOD32 Antivirus, version of virus
signature database 7781 (20121209) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
