You don't have to forward anything -- at least I don't and remote assistance works for me.
Chris H <[email protected]> wrote: > Hello all > the problem with Remote Assistance is that either party needs to > forward the appropriate ports to their router. Not everybody has the > skills to do this. Everything was working until an update to > Window-Eyes 7.5x, and hasn't been fixed yet. I'm not saying it is a > bug, but if you look at the other Remote Assistant solutions out > there, dare I say Jaws Tandem is one example, do not require either > party to forward ports to their router. > So I am just as frustrated as you are, as one reason I purchased > Window-Eyes was that; to take advantage of their new remote assistant > solution. Now I cannot do this anymore, at least easily. > Sorry for the rant. > Chris. > > > Christopher Hallsworth > E-mail and Facebook: > [email protected] > Skype: > chrishallsworth7266 > Twitter: > http://www.twitter.com/@christopherh40 > Find my blog at > challsworth2.wordpress.com > > On 02/04/2013 15:24, Olusegun -- Victory Associates LTD, Inc. wrote: > > Hi Everyone: > > > > Ok great folks, I need your help in learning to use the Window-Eyes > > Remote Access. Before my trillion questions, here's what I had tried to > > do: > > > > 1. I launched the Remote Access > > 2. I pressed <enter> on Ask for Help; the first link is "Send Help > > Request". > > 3. I pressed <enter> on "Send Help Request" provided the password > > generated to my helper, but we were unable to connect the two computers! > > 4. I went back, pressed <enter> on Alternate Help Request, provided the > > password generated to my helper, again, no dice! > > 5. Went back again and, this time, I pressed <enter> on Offer Help, > > typed in my name, but had NO idea what to do in the password field. For > > example, I did not know whether the password should be alphanumeric or > > strictly numbers. > > > > Somewhat frustrated, I thought I'd ask here. And now that you have a > > general idea of what I tried to do, here are a few questions: > > > > A. How is connection established when using either "Send Help Request" > > or the "Alternate Help Request" in the Ask for Help window? > > B. How does "Offer Help" work? > > C. How would I know when connection has been established and control of > > my computer has been fully transferred over to my helper? > > > > Much thanks for all help as I trust that your invaluable answers will > > enable me get this down to some kind of a science <smile>!! > > > > Sincerely, > > Olusegun > > Denver, Colorado If you reply to this message it will be delivered to > > the original sender only. If your reply would benefit others on the list > > and your message is related to GW Micro, then please consider sending > > your message to [email protected] so the entire list will receive it. > > > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > > manage your list subscription at http://www.gwmicro.com/listserv. > > > > . > > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici [email protected] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
