Hello Shannon,
The only thing Outlook Enhance does to open a file is to tell Windows to
run it. It's then up to Windows to decide which program, if any, should
be used to oen your document. As we just hand the request off to Windows
itself, I'm not sure what we can do on the app side to correct this
behavior.
Regards,
Steve
On 8/12/2013 10:27 AM, Shannon wrote:
Good morning,
I have asked this before but no one has answered
I have a program now that will convert the pdfs into a word document.
It is Omni page or Nuance converter. I can’t tell exactly which part
of this is actually doing the conversion.
I - the company now receive all fax transmissions through the all in
one copier, fax machine, scanner as pdf files. They are deposited in a
folder on the shared drive of the company. I need to have the Omni
page program to convert all the fax files that are delivered as pdf
files. Into word to be able to read them and distribute them.
I have Word defaulted as the program to open a pdf.
Now when I receive a pdf attachment in my email program the outlook
enhanced app refuses to allow word to open and convert the file. The
outlook enhanced app reports that there is no program associated with
this file type.
This is not correct since I know that I have defaulted word to open
all pdf files.
I have no choice through the app to tell it what is the program to use
to open the file attachment.
What can I do.
As it stands I have to go back and change the default program to open
pdf files in Adobe reader, to allow WE to open an email attachment,
Each time I need to open a pdf document from my email.
This is a real pain.
Is there a way to tell Outlook enhanced that word is going to open
the pdf document? Or is there a way to make the choice on a case by
case basis like I can in windows explorer?
With word defaulted as the program to open the file I can’t even save
it some ware else to open as I choose.
I can’t simply turn off the app because without the app I can’t reach
the attachment at all.
Thank you
Shannon
--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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