Hello Marcie, 1. close Outlook. 2. go to file/factory settings from within Window-eyes control panel. 3. select Office 2010 sets and hit install. Overwrite when/if prompted.
4. Install Outlook Enhance by using AppGet (Windows-g.) http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2045 5. Follow the steps in the below article to configure outlook for best use: http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2044 To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the Window-eyes Technical Support Team. -----Original Message----- From: Marcie Brink-Chaney [mailto:[email protected]] Sent: Thursday, September 04, 2014 7:24 AM To: info GW Subject: Cannot Use Window Eyes with Outlook 2010 We upgraded at work to WE 8.4 and when using outlook 2010, I cannot read the message list and before the upgrade, I had to turn msaa off to write messages and when I made a mistake, I could not get back to the place I was writing in to fix the mistake. I had to turn msaa on to read the message I was working on. I have opened the appropriate set file for MSO and cannot find the information to associate the set file to the application and I've looked through the manual that came with WE. I am running out of ideas. I thought the upgrade would help. It hasn't. Please help! I no longer use outlook at home because of these issues and others which do not relate to Window Eyes. -- Marcie Brink-Chaney CVRT If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
