Hi, Kevin.
1. I'm unable to duplicate this issue. The Help -> About dialog is reading for me as expected. 2. We are aware of the mouse getting outside of places it's supposed to be, and are investigating. If you're only using the mouse to read the status line, I would recommend using the status line hotkey instead until this problem is resolved. Thanks, Aaron -- Aaron Smith Web Development * App Development * Product Support Specialist Ai Squared * 725 Airport North Office Park, Fort Wayne, IN 46825 260-489-3671 * www.aisquared.com To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the Ai Squared Technical Support Team. From: Kevin Minor [mailto:[email protected]] Sent: Wednesday, November 26, 2014 4:14 PM To: [email protected] Subject: Resending my Window-Eyes 9.0 beta 1 bugs I've encountered with Windows 8.1 64 bit. Hi. I didn't see any response, positive or negative concerning the bugs I've discovered on my PC, so I'm sending them again. I'd appreciate someone responding to me indicating the message went to the right place. There are two bugs I'd like to report. The first one happened in Window-Eyes 8.4, and it's still happening in the beta. When I'm in a dialogue, some of the information isn't read. For example, if I go to the about dialogue in the beta, the version of Window-Eyes isn't read. I can't access it with the mouse either. Eventually something happens in Window-Eyes that lets me read the information with the mouse, but I don't know what it is. This is also true in Outlook 2013. If I open the goto folder feature, Window-Eyes doesn't report the number of unread messages. Eventually it sorts itself out, but, as I said, I don't know what happens to change this behavior. The other problem I'm having with the beta is more serious. I open Windows Explorer with Windows-E. I then navigate to a folder where I want to move a file. The file is an mp3 file, and I look at its tag information to let me know where to move it. In Window-Eyes 8.4 I'd move to the bottom of the window and go up from there to read the tag info, then I'd cut and paste the file where I'd want it to go. In the beta of Window-Eyes, this information isn't above the bottom of the screen. Here's where things get weird. If I move the mouse to the bottom of the screen and hit the numpad down arrow, there is more information that is read, and I can find the information I want. The window is maximized, so I'm not sure why Window-Eyes is doing this. The problem I'm having is when I try to move the file to another folder. If I leave the mouse in this area where it is below the bottom of the screen, and I try to move the file, Window-Eyes stops speaking, and I have to press the restart Window-Eyes key combo to get it working again. What's even odder is I sometimes am in a large folder, and Windows takes a long time to load it. I move the mouse to the bottom of the screen, then below this location to read the status line. Window-Eyes sometimes stops speaking, however the progress indicator app still is giving me audio feedback. That's all I can think of to report. I'd appreciate it if someone could try to duplicate what I've reported, and send a reply. I saw the message on the list that I sent before, but I didn't get a single response to it. Even if I get responses that nobody else is having the problem, I'd appreciate them. I sent a note to the AI Squared support address, but I didn't get any response. I know the staff working on Window-Eyes is busy, but even something like my problem has been noted, and it will be looked at would be nice. This isn't a complaint, I mainly want to make sure I'm sending my messages to the right email address. Thanks for reading. Kevin Minor, Lexington, KY If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
