Hi Folks
tis may sound off topic but it is not because of the accessibility question
in my problem.
My employer plans to use an instant online chat service for the citizens of
our city called Digital Davy, because I am working at the reception for our
municipality council services of my own town. We were able to implement this
system with an online chat window on our website and this was provided by a
chatbot of skype and later on provided with zopim. With skype, this is
nolonger possible and last year zopim stopped the implementation and add-on
service for programs like instantbird. With this program I could easily open
the chatbot and when citizen chats came in, I could simply reply their
questions as if I would be chatting in an online chat box of which we all
know this is quite difficult for blind people because of the bunch of other
informations and refreshings of the pages. But all this is nolonger possible
at the moment.
My simple question is: are there maybe people out there with experience in
professional online chat services and if yes, how do you manage to be able
to chat in a fast and accessible way? I could use the IOS operating system
as well as windows 7 to fulfill this task but at this moment we cannot find
anything that is accessible to manage online chats with a chatbot or other
program. The last thing we tried was pidgin, which is fully inaccessible for
screenreaders. Maybe there are other chances with chat services that can
work together with voiceover or the latest screenreading software?
Regards
Davy
Regards
Davy
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