I'll try to explain shortly. I used a skype account and thereafter zopim as
an addon to instantbird which are both accessible methods of online chat
with the help of these programs. So, while I was in skype or instantbird, on
the other hand, the sighted citizen who wants to ask an instant message
about or municipality services, is on our own town site writing in its
online webbased chat app. The easiest way was that I would also use that
webbased chat. But have you ever tried webbase facebook chatting for
example? This is really tricky, especially because my boss is wanting me to
answer fast and quick to the citizen's questions. Therefore we search an
accessible chat solution or app which I can use via Windows or the ios
system. I have a pc and ipad at work to manage my professional tasks.
Regards
Davy
-----Oorspronkelijk bericht-----
From: Dave Bahr
Sent: Tuesday, December 16, 2014 3:01 PM
To: Davy Cuppens ; gw-info
Subject: Re: accessible online chat service for professional use
I think the new beta might handle your chat software better than 8.4
would. i guess I'm a bit confused as to what system you are using now,
just a browser?
On 12/16/2014 6:04 AM, Davy Cuppens wrote:
Hi Folks
tis may sound off topic but it is not because of the accessibility
question in my problem.
My employer plans to use an instant online chat service for the citizens
of our city called Digital Davy, because I am working at the reception for
our municipality council services of my own town. We were able to
implement this system with an online chat window on our website and this
was provided by a chatbot of skype and later on provided with zopim. With
skype, this is nolonger possible and last year zopim stopped the
implementation and add-on service for programs like instantbird. With this
program I could easily open the chatbot and when citizen chats came in, I
could simply reply their questions as if I would be chatting in an online
chat box of which we all know this is quite difficult for blind people
because of the bunch of other informations and refreshings of the pages.
But all this is nolonger possible at the moment.
My simple question is: are there maybe people out there with experience in
professional online chat services and if yes, how do you manage to be able
to chat in a fast and accessible way? I could use the IOS operating system
as well as windows 7 to fulfill this task but at this moment we cannot
find anything that is accessible to manage online chats with a chatbot or
other program. The last thing we tried was pidgin, which is fully
inaccessible for screenreaders. Maybe there are other chances with chat
services that can work together with voiceover or the latest screenreading
software?
Regards
Davy
Regards
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